AutoZone Auto Parts DE 19973

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Kristin Wingate

Had a terrible experience with this location on Thursday, February 29th, 2026. I worked from 7am-8:30pm and immediately drove to the store after work because they closed at 9pm. That morning on the way to work my van started shaking violently and the check engine light came on. Immediately after work, I drove there to use the code reader and see if I could get some parts for my husband to fix it that night so I could maybe drive it to work in the morning. I arrived at the store at 8:45 and went inside. The person working, who later identified themself as the manager, refused to wait on me because they were locking the door. I was obviously very upset and worried about my vehicle and if I could even make it home, but they continued to refuse to help me saying they needed to sweep and mop before 9pm. When I pointed out there was still 13 minutes until closing (at that point), they doubled down on what they said with a nasty attitude and told me I would need to come back at another time. (When I told this story to someone else, they knew exactly which manager I was talking about without me saying anything, because they have experienced that same nasty attitude with them before.) I told them I had to be at work again before they opened in the morning and now I wasn’t even sure how I would get to work. I left the store visibly upset and in tears. I immediately called someone that manages another AutoZone location and asked them if that was standard practice. They told me it absolutely was not, and that they are to wait on customers until closing time. I then called the DM and left a message to verify if this was store policy. This was all before it even turned 9pm. The DM did not answer and never returned my call. That was 5 days ago. We have always been loyal customers of AutoZone, but have decided to take our business elsewhere. I’m very disappointed that they made a decision that sweeping and mopping was more important than helping a customer in distress.

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Briannon Bielich

My battery needed replacing, so I called the store yesterday, spoke to a guy named Brody, he was very patient and helpful. Went in today, Eddie helped me. He was knowledgeable, confirmed what Brody had told me and was very professional. Eddie installed the battery for me quickly. Such friendly service. I would absolutely recommend.

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Kirsten King

My family and I only ever had the best experiences at this particular location, I won’t go anywhere else for my car needs but here! One person that always stands out every visit is Ray. From his excellent customer service, to his infinite knowledge about cars, and his dedication to seeing repairs through. He is always very willing to help, no matter what the task, and is an absolute joy to talk to while he works. It makes the sometimes frustrating task of car maintenance a breeze, he’s amazing. If I could give any employee a 10/10 star review it would be him! Thank you Ray!