Xpert Towing Co & Son NM 87507

D

David

I was told over the phone that they would be able to tow me in 45 minutes, then again when I called back they said another 30, and then when I called again they yelled at me and hung up. All told it took about four hours for the tow truck to arrive when my car was only a 30 minute drive away from the shop, and their communication about the timing was terrible. I'm only giving two stars instead of one because the driver was great when he finally arrived and I'm sure it wasn't his fault, but it really seemed like this place has a management problem. If your insurance roadside assistance system sends you to this company, find a different option.

R

RM Mercedes

My experience with Xpert Towing Co & Son was extremely disappointing. The driver initially called to say he would be there in 10 to 20 minutes, but he never showed up. After waiting for over an hour and a half, I tried to reach him twice, but he stopped responding. When I finally called the company's office directly, the person who answered informed me they had “other priorities.” I expressed my frustration, noting that I paid a significant amount for insurance coverage specifically to receive roadside assistance. His response was that I wasn’t paying him directly, but rather the insurance, and suggested I take it up with them. This lack of communication and prioritization was unacceptable. I cannot recommend Xpert Towing Co & Son based on my experience.

F

Frank Carrillo

Was very professional and respectful he went out of his way to call and make sure that I still needed a tow. He offered me a ride to see where my truck will be and to the hotel I’m staying at. Very family oriented which it makes his business more of a reason to use for towing. He took good care of my truck as he loaded it on to the flat bed. Dominic and His wife had the best customer service ever. Thank you Xpert towing Co & Son