AutoNation Buick GMC Laurel MD 20707

f

felipe harlaque

My experience was perfect and I am not a morning person(I work nights). The service was fast and efficient. The waiting room was clean and comfortable. I had great conversations with other customers. I assume their experience was similar to mine because everyone was in a good mood. Also, your team was very helpful and knowledgeable. I understood what work was being done and was assured quick service. They delivered...thank you!

B

Brianna Barron

Car trouble is never fun especially in this economy, but to receive a technician that is patient, understanding, and thorough makes all the difference. During our recent service we worked with Zain and he was truly phenomenal. First time in a long time that I went to a mechanic and didn’t feel ripped off!!!!! We will definitely continue having our GMCs serviced here

J

Jenn Brown

We had a very disappointing experience with this dealership due to poor communication and a complete lack of follow through from Lucas Bentley. We were in active discussions on Saturday about purchasing a specific vehicle. We were told we would receive confirmation by 9 am Monday so we could plan to arrive around noon to complete the purchase. We made it very clear that we are not local and needed confirmation before making the drive. Based on that assurance, my husband took time off work and we arranged our day accordingly. When 10 am passed with no communication, we began calling the dealership because our travel window was limited. We spoke with multiple employees, including Rob the manager, who told us Lucas was not even scheduled to be in until noon. No one seemed to have any information about the vehicle. Rob said he would look into it. When we spoke with him again later, he still did not know which vehicle we were referring to and had not taken any steps to investigate. He did not ask for a stock number or VIN, and there was no follow up. We were left to piece things together ourselves. After continued calls and no answers, we contacted the other dealership location directly and learned that the vehicle had actually sold on Saturday and had never been transferred. This is especially frustrating because we had originally said that location was closer and preferable to us, and Lucas told us it was too late to purchase it there. At no point was any of this communicated to us proactively. We only received clarity after we informed Rob of what we had uncovered on our own. By that point, the damage was done. We had rearranged our schedules and taken time off work based on information that was either inaccurate or never verified. This entire situation could have been avoided with basic communication and accountability. Instead, we were left chasing answers and discovering the truth ourselves. It was a complete waste of our time and completely unnecessary. Based on our experience, I would strongly recommend going elsewhere. Reliable communication and follow through are essential in a major purchase, and unfortunately we did not receive either here.