Earl's Place Small Engine Repair DE 19943

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David Verkade

I called Earls Place on September 18Th about my Ariens snowblower that wouldn’t go in reverse and the receptacle to where you plug the extension cord to start. It was hanging loose. I asked for that to be repaired also. They were very quick to come to the house to pick it up and take it back to their shop to work on it. I was told that it was all rusted and needed to sit in oil so it would be freed up to go in reverse. I had called several times to get an update on the repairs and was told it was still sitting in oil trying to free itself of the rust. Finally I was told that it needed a new carburetor which they ordered and put on. On October 24th my snowblower was returned to the house, and I asked the young man and young lady who brought it back to start it up and show me how it goes into reverse. The young man started it up and I proceeded to put it in reverse which it still did not go in reverse so I looked at him and he looked at me with a bewildered look and said nothing. I was so disgusted with the service that I just gave him the $170 in cash that he wanted and said please leave. The young man did say to me if I have any other problems just give them a call, I snickered at him and said are you kidding? I believe the snowblower will get me through this winter and I’ll find somebody who’s capable enough to adjust the linkage in there or maybe I’ll just do it myself. That’s what I should’ve done in the first place. sorry Earl won’t be using your services any longer.

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keife duffy

Small business but they are great at what they do. Great customer service and value. I was extremely impressed at his knowledge of my gas generators. Would absolutely recommend.

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Willard Stephens

Jim (Earl's Place) got my JD lawn tractor running again after it blew 3 out of 4 push rods and valves. He showed up at my house, diagnosed the problem, and returned later to fix it. The fee was acceptable and paying was easy with Venmo, Cash App and PayPal. We talked liked neighbors for about 30 minutes when he was done fixing it, as he regaled me with colorful mower stories which convinced me he knows his business. Mower runs great so far. So I was happy with the end result. Jim has a unique business edge. He makes house calls. This is a big deal when your mower won't run and you have no way to get your rig to his shop. If I was running his business, I would push this advantage. At first, I had called a backyard mechanic but had to find a way to get my tractor to his house. That was a deal breaker. Then I called Earl's Place and put that worry to rest. The key, however, is patience and acceptance of some odd business practices (in my opinion). I called his number and got his voice mail which said to call the office number. I called and the woman at the other end said to text him as that's how he prefers to communicate. I texted and he texted back quick enough. But business by text?! Next, he showed up when he said he would to diagnose, then said he had to order parts and said he will see me the following week. Three weeks went by and I finally called him. He said I was on the schedule for that day or next. He showed up ahead of schedule and fixed the problem with a quickness. But I would have been more at ease if he had called or texted with an update in those 3 weeks I waited to hear from him. I would def recommend Jim and will call him again if I have a problem. Have faith in your fellow man, have some patience, and see what Jim can do for you. I trust him.