Casella Waste Systems PA 18436

J

Justina Wenger

Have NOT had my garbage picked up for 3 weeks. Yet my monthly rate continues to increase!!!! They have taken other customers in my community but not mine in Ski Haven Lake Estates. This is not the first time. One man will get out of the truck and get the garbage but the other driver does not. So now i have weeks worth of garbage, a hazard to my neighbors, a safety concern. I asked them if it would make sense if I got another provider since even in good weather they miss my garbage but I’m told they’ll get to it. DO NOT use this company. They won’t even refund me or give me a discount. My garbage is rolling down hills and into my neighbors property. Oh and the lady on the phone said asked about the property? I call at least once every few months to report them missing my garbage, how do you not know my property? I have described it multiple times, even called corporate about it. I’d think you could look up the notes or details on my property. I also pay for 2 homes trash removals. One home is $21.60 a month and THIS house that they miss several times a year or “forget” about is $54.68 a month, last year it was $49. So my rate increases and I get less trash pick ups. How does that make sense ?

J

John T

You guys are losing my patience and respect. Last month my wife and I had to replace our debit card due to fraudulent transactions. When you ran the credit card it didn't go through, and you suspended our service! We fixed this issue with you the same day, and now our garbage has not been picked up in 4 days!!! How is this even fair!? Should we cancel our service because you are not honoring your contract with us?! How about a refund for services not rendered? Yesterday I was on hold for an hour and could not get thru. We are on Terrace Street in Honesdale. Other neighbors have their Casella cans out and nobody has picked them up either. If they do get picked up today, it would be nice if the driver didn't drop them in the middle of our driveway making it impossible to for us to pull in after work without getting out of the car first. PLEASE FIX THIS, CREDIT US A FREE MONTH, AND MAKE SURE THAT THIS DOESNT CONTINUE TO HAPPEN. YOU CANT HAVE IT BOTH WAYS. WE ALWAYS PAY ON TIME. Lastly, some communication from your corporation would be nice, nobody knows what's going on.

A

April Iescio

Update: Just wanted to give an update. I received a call from the customer care manager. She was very sweet and addressed the concerns and gave me a direct line to reach her, so I am hopeful for better after speaking with her. We were with eastern for a few years, perfect in every way. Never missed a pick up, even in bad weather. Now that they have switched I have to find another company. They didn’t pick up our garbage for two weeks when I called the office, the lady was horrible and rude and said that I was lying and it was only one week they didn’t come. I said I’d be happy to show you since we have cameras everywhere. She then changed her tune and said I was right and the driver didn’t even come up our road. She would barely let me speak. It’s really a shame because I referred so many people to eastern and everyone was so pleased, now it’s just awful in every way. Eastern should have never sold to Casella.