In & Out Tire & Auto DE 19966

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Sean Burke

We have used In and Out tire in the past and took my car back for an oil change and brakes. I received a call from Tim telling me I needed rotors, calipers, brake pads, and caliper hoses just for the brake job. I had never heard of replacing caliper hoses and when I questioned him about this he said that they needed to be replaced whenever you replace the calipers. I have been driving since I wa 16 and had never heard this and told him that they replaced the calipers several years back and never did this. When I mentioned this he searched the records and confirmed, they replaced the calipers 4 years ago and did not replace the hoses then he asked that I please stand by. Then I heard him ask about it to one of women working the counter and overheard her say, tell him the hoses have collapsed and need to be replaced. He quoted me a just under $1400.00 for this service. Tuim went on to tell me that my dipstick was stuck and I would need a new dipstick and tube. This cost was about $750.00. Again I questioned how is a new tube this much and I didn't want to have this replaced. He stated I needed to have this done, because they couldn't guarentee that the work without me having it done. I requested that they please put my truck back together and I would pick it up. I took the vehcile to the Honda Dealership in Salisbury. Everyone knows that dealerships are much more expensive, but I wanted to see if they would come back with all of the same recommendations. The dealership called me back and stated I needed brakes all the way around, no calipers. resurface the rotors and complete the oil change. I had all of the work done and spoke with the service advisor and mechanic after the fact. I questioned if there were any issues with the dipstick and he advised no, no issues. When asked about the brakes, again he advised no calipers were needed. When asked about the hoses, he said they were perfectly fine, no issues, not collapsed. He did state that one caliper on the front was missing a spring which I guess In and Out failed to replace when they did their inspection because they did not mention any springs missing. In and out Tire wanted a total of $2475.26 (which included a cabin air filter) for the oil change, brake job on 2 wheels and extras they told me I needed. Total at the dealership with them completing brakes on all 4 wheels and oil change was $1235.00 Needless to say we will not be going back to In and Out for repair work.

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Patrick

Very happy with my experience at this auto repair shop! Was super easy to make an appointment on the phone as a new customer. They had flexibility with times even on a Saturday when I booked a few days prior. Drop off was easy and car was done fast. Was a big fan of the inspection they do. They take photos and send you everything and you can also save it as a file which is super cool. I got an oil change and tire rotation for $100, which I think if a fair price nowadays. I also asked for any other recommendations for service and they were honest + fair and said nothing at this time but let me know about what’s coming up. Great repair shop that I would recommend to everyone in the area!

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Mark

This was my first time going here even though it’s minutes from my house. The hospitality they showed was awesome( they gave me a ride to my house so I could leave my car there) but communicating to me about where they were on my car either by text or phone call was not good. I had to call them all but one time to see what was going on. And then acted as though I was bothering them.