Auto Outfitters MO 63379

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Brock Hollensteiner

I will start off that the staff is very friendly, but they are not always straight forward. Please read this whole review if you are thinking about having Auto Outfitters do work for you. I know its long, but it was a long and exhausting process dealing with this company. I ordered my ARE camper shell at the end of June 2025. They said that it would take 6-8 weeks to arrive and said they would update me when it shipped. I waited 7 weeks with no update, and called on week 8 to see where we were with it. They said that ARE is taking awhile and behind and they hoped it would only be another week. I waited 2 more weeks, and checked in again, they said it would be there in a couple days so we set up the appointment to get installed. When I arrived on my appointment date (I live 2 hrs away, and they were the closest dealer to me). The camper shell they had ordered was wrong. They had ordered it with the wrong side doors, and no front glass. He wouldn't tell me what happened, said that it was for a different customer and they had accidentally got it mixed up with mine. Instead of waiting around for them to figure it out, I made my drive back home he said he would call me with an update. Which they never did. I had to call 3 times the next day, with no call back, and then twice again the day after for them to finally update me. They said that it was in fact mine, but ARE had messed it up and they would have to send it back to get it fixed. It was no going to be another 4-6 weeks before I would receive it. I had asked to talk to the owner at this point to see what we cold do, whether it could be a refund, or discount for the hassle this process had been. The owner did talk to me, explained that it wasn't their fault and it was out of his hands and that he had to much on his plate to deal with issue and he would pass it on. Which he never did because I never heard anything more about compensation or other options. I waited another 3 weeks with no update from Auto Outfitters on where we were in correcting the wrong camper shell and they informed me that it was still sitting at their shop and ARE hadn't even picked it up yet. So I asked for a refund on the camper shell and they said they would look to see what they could do and never got back to me. I called ARE to go straight to the source to see what the issue was, and after talking to them, and their sales team they informed me that Auto Outfitters is the one that ordered the camper shell wrong but that it was on their list to pickup and redo. A week after I had talked to ARE, Auto Outfitters called me and said my camper shell had came in. I learned my lesson the first time and asked for pictures before I made the drive or appointment. They never sent me the photos after 2 days, so I called back and they informed me that my camper shell was not in, that they had it mixed up again and that mine still hadn't arrived. 5 months (20 weeks since ordering) Original Quote of Delivery (6-8 Weeks) I finally received the call that the camper shell had arrived and went to get it installed. They camper shell was correct this time, and during the install they came to me to tell me that the camper shell doesn't fit on my truck. They blamed it on ARE and that it was tweaked so it didn't align properly. They took me out to the shop to show me. I easily saw the issue and how to correct it and had to explain to the shop techs what to do to get it to align on the truck. I'm not hating on the shop guys at all because they were all super nice, and listened to what I had to say to get it to align on the truck like it was suppose too. But the lead guy in the shop I'm assuming because he was the oldest one there, and seemed to be the one telling the others what to do didn't have any interest in helping the other guys figure out this issue. I know the owner will write some excuse or long winded response about how he's not in the wrong. But after waiting over (x2) as long as I should've and your company being the one at fault. I feel like it should be a priority to correct the issue.

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John Leroy Carpenter

Thank you Ken, Michelle & Matt for a great experience. Wife and I were tight on funds for a month or two so we took advantage of their financing option. Everyone was friendly, knowledgeable and efficient. We’ll be back for free rotations and oil changes. So glad you talked me into the bigger tires, Matt! Lookin’ tough. Walmart sucks. Shop Local.

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Colby Ruether

Had an alignment done today on my 2013 F350, did a great job had a bolt break and the mechanic who did my alignment took care of it. Honest and do great work will be recommending anyone who needs an alignment in Lincoln county area. The alignment mechanic with the orange shirt needs a raise he does good work!!