Westgate Hills Rehabilitation & Nursing Center PA 19083

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Eleanor Iatesta

My husband has been at your facility for the second time. The place is clean and the food is good. I would like to thank allthe staff for taking care of him. A special thank you to Victoria for her support. Maureen for making sure he has enough food. The only complaint we have was that his labeled clothes were missing all the time when they went down to the laundry. Anastasia for keeping me up to date on everything. Jessica who is everywhere and has helped me get water and things we needed throughout our visiting. If any of your loved one’s needs short term care I would recommend Westgate hills rehabilitation center. Sincerely , His wife!

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Madysen M.

The staff here are really nice and took great care of my grandmother. The business office Victoria explained the insurance details clearly so we could understand how her care was paid for. Jessica in guest services was always so helpful every time I came there. Her CNA Dawn was wonderful with her care. Her rehab recovery went well and she’s doing good.

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Beth Gilbert-Crowell

ZERO STARS for the nursing center. We've seen some bad senior care facilities since my mother's assisted living journey began in 2023, but Westgate Hills is the worst! My mother ended up needing nursing care after developing a pressure wound, so we had her transferred to Westgate, sight unseen. At first she was in the rehab wing, the "decent" part of the building. That's what you see in the photos online. But she was quickly moved upstairs to "long-term" care, which is a total dump. We paid an EXORBITANT amount of money for a room she had to share with a roommate, a bathroom reeking of urine shared by 3 people, beat up old furniture, walls that need painting, and a dirty floor. There's no dining room to speak of; my mother had to eat all her meals in her bed -- for 3 months. They repeatedly lost her clothes; my sister finally went down to the laundry and found some of my mom's things. There were a few nice aides, but many of the staff are not native English speakers, so communication was often challenging. The nurses were dismissive and ignored me as long as possible when I would go up to the desk or while at their carts in the hallway. You can't reach anyone in the administration by phone -- they don't have voicemail set up! We immediately started looking to get her out of there. We requested that Westgate send my mother's clinicals to a different facility, so we could get her to a better place. However, it was as if Nathan, the administrator were holding her clinicals hostage. Her paperwork just never made to the other facility, even though he told me to my face that he sent it -- multiple times. It was so bizarre. He created so much difficulty around sending my mother's paperwork, that the other facility gave up trying to assess her. Luckily I found another assisted living residence and explained the struggle I was having getting her paperwork sent. Thankfully, they assessed her without the clinicals and we finally got her out of Westgate. I feel sorry for the people who live there long-term.