Mike Kaeser Auto body and Towing OH 45238

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genisis castillo

Horrible customer service. My partner was stuck doing a delivery service in Cincinnati. When he called and explained what he needed assistance with, the guy on the phone said “I don’t understand, I am american”. Extremely offensive because my partner is a U.S Citizen, although he has an accent, his english is proficient. When continuing to talk on the phone, he then started to ask for information that HAD nothing to do with helping my partner open the car back up. He asked for citizenship, Insurance, vehicle ownership. Completely out of line and disgusting service.

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Kevin Corby

I was in an accident on Winton Road and my car was towed to Mike Kaeser. I needed a lot of body work on the backside of the car to get it back into driving shape. It was easiest to get the work done there since they already had my car, but I was nervous to have them do such a big expensive job since I had no history with them and they have a fair number of bad online reviews. It took them a few weeks to do the work, but that seemed like a reasonable amount of time since there was a lot of damage to the car and a lot of parts are hard to get right now. The work turned out well, my car looks good and drives well. I have found no problems so far. Also, the people I interacted with were all very friendly and answered my questions. I am not 100% sure if the price they charged me for the work was fair - it is hard to tell since I didn't tow the car around to other shops for additional estimates. But, as I mentioned there was extensive damage from the accident, so the price seemed to be in the right ballpark to me. And, they ended up undercharging me relative to their original estimate.

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Brian Spade

I go to get my stuff out of my car after I got into a wreck. All my tools and jack were missing out my car. When I go and ask dude he said he had no idea where they went so he calls the office then they said they took them out to keep them “safe”. I was at the office the day before that and they didn’t say anything about my tools being there. They were hoping I wasn’t going to say anything so they can keep my tools. Then when I call them out on it they just laugh in my face. Very unprofessional and very shady place. And this happen today 5 days before Christmas.