Frank Leta Acura Service Center MO 63128

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Taliah Cunningham

Stand behind the quality of your work! I have 2 tires leaking air. One was losing air faster than the other. Naturally, that tire had to be replaced. The technician who assisted me, Blake, said that the tires appeared to have been patched in the past and the patchwork has ran its course. The problem is no one has worked on the car outside of Frank Leta! Blake kept denying that FL would (or could) do this and heavily implied that I must have. He stated if the patchwork was there when the tire rotation took place in November 2025, then they would have noted it and mentioned it. Since it was not noted or mentioned, we are implying that someone else didn't work. Carfax shows that no one has serviced this vehicle outside of Frank Leta, even with the previous owner. I was told that there is a 2 year warranty on the tires if I purchased them from the dealership... I bought the car from Leta in 10/2024 and it was a pre-certified vehicle. 2 tires were replaced at the time of purchase to pass inspections. Obviously, Frank Leta's workaround was to patch the other 2 tires to avoid purchasing 4 new tires! Blake said the 2 year warranty doesn't apply since I didn't pay for them... (even though I purchased the vehicle). I've brought the car to FL for to oil changes in the last year, expressed the air leak in a couple of the tires, and they topped off my air on both visits! Blake was not able to address any of these concerns without deflecting it back to me. He also did not review my account until after I presented questions, such as "why was this not mentioned when I did a tire rotation in November?" and "what warranties are active?" The notes on my appointment request were not reviewed as well. I did not have a good experience with it him this time or the last time I came. He's not knowledgeable and he doesn't address concerns directly. This should not have been my responsibility and the customer service was terrible. I will not be back

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Eric

First oil change on my brand new car, they tell me I need an alignment but give no specifics/measurements other than they looked at the tires.... It's pretty sus to me. Other than that everything was good. I just don't necessarily trust any dealership when the service is supposed to be free but then they find something wrong to make money on without actually checking the alignment...

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Brianna Leyson

Aaron is an awesome advisor and always take great care of us! He gives reasonable times and always makes sure to fully explain the service and recommendations to us so we know what to expect.