Rumpke - Estill County Landfill KY 40336

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Jim Carroll

2nd week in a row with no trash picked up even though our cans have been out for 2 weeks, they state cans not out but our camera show different. When you call the office is closed but in line says open at 7am. Never able to speak with someone until after 9am. They start a dispute, mine is C14037044. Call back because no one EVER calls back I was told ‘no decision has been made’ What makes this more interesting is this happens almost every month!!! Communication with this company’s local people is horrible.. if you have other options choose those not this one 8/2/2025 update After the trash being ‘collected’ here is what was left in my trash cans. This is customer service at its finest….NOT!!!!! Just want everyone to be aware of how they do business. Here we go once again. 8/20/2025 service not picked up, there was a notice on the WM app the service was rescheduled for the following day 8/21/2025 and true to past experience not picked up 8/21 or 8/22 and they close before most working people make it home so ONCE AGAIN WE HAVE 2 TRASH CANS AT THE END ON THE DRIVE WAY AND BY THE TIME THEY DO ANYTHING ABOUT IT WE WILL HAVE MORE THERE. If you look back on this review you will see this is a on going theme at least once a month. Currently looking for another service who will appreciate $115 +/- per billing cycle.

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Matt McDaniel

Can never get in touch with a live person. Phone system is useless. App is useless for communication purposes. Price keeps increasing. My services have been delayed 2 straight weeks without any explanation. Miraculously made contact with a human and they didn't even know why our services are being delayed. If I didn't hate change so much, I would look elsewhere. Just get my trash bro Update.. last week trash was delayed again but only for a day bit trash was finally picked up after 2 weeks. .. now on Oct 1, 5pm, still trash on the street with no communication about the delay or a replacement date. We going 2 weeks again WM??

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krista br

They don't pick up trash on designated days- sometimes for weeks a time. There's no easy way to cancel service online either. If you're new to the area: don't bother with these guys and go with another service provider.