Twin City Auto Parts, Inc. IL 60085

Feedback on Twin City Auto Parts, Inc. is mixed, highlighting two consistent strengths and two recurring complaints. Many customers praise the staff’s knowledge and ability to track down hard-to-find parts, with several noting straightforward, effective help once they state what they need. Positive remarks also mention friendly or pleasant service in person. However, repeated criticism centers on poor phone responsiveness-multiple reviewers report calls not being answered during posted hours-and unfriendly or rude interactions from some employees. Overall, the in-store expertise and success sourcing parts stand out, but reliability over the phone and consistency of customer service appear uneven compared with similar yards nearby.