Tri-State U-Wrench And Save Auto Parts MO 63755

R

Ruben Lopez

Usually I don’t have any problems here, haven’t had this happen to me. On Friday 02/06/26 I went looking for a rear crossmember or sub frame for an impala. Before going in I asked for a price, the elder lady and another worker couldn’t come up with a price for the part. I mentioned I could go down the road and get one already pulled out for $40. Not knowing she was actually the owner She then stated they could match my price. So I said why not I’m already here I’ll put in the work and take one from here. Well I wasn’t able to get the part off because I was missing some tools. It was getting close to closing time so I just decided I’d come back the next day. Came back the next day was able to get the part off, went to check out. There was like 4 workers and again were having trouble pricing my part like the previous day. The elder nice lady wasn’t there this time. They then came up with a different price from the previous day. The part had some wiring that was useless just didn’t want to spend more time on taking it out so got charged for that. They built up a line so didn’t want to hold them up and just paid. As I was leaving I looked at the receipt. I got charged for and engine sub frame, a total different part then what I went and picked up. My part came from the rear not the front. So I went back to see if I could work something out and explained how I got priced for a complete different part then what I picked up. I explained how the elder lady said they’d match it. I got the response that they don’t do that there. I then asked well can we at least call and get a hold of the lady( the owner) and talk to her that I was back for the part. The employee responded it was her birthday weekend and refused to call her and to come back when she was here.I mentioned I’m only looking to get something back because the price I got was different and I even got charged for useless wiring. Another employee then came out and said the same thing “that’s our price for the part we don’t match here and you can take the wiring out if you don’t want it.” It almost seemed like they wanted to argue with me. I had no more time to waste with them and said okay thank you as I walked away and left.

M

Mark Randol

They have a wide selection of 'older' vehicles you probably can no longer OEM parts for. Vehicles were well set and easy to get parts from. The lot is easy to get around. They have a cart(s) you can use to ferry your tools and transport your found treasures. They have a searchable database of vehicles by year, make, model, engine size, color and location. They do not have a list of what parts are available. You have to go hunting. That's how these businesses keep costs down. If you want parts already removed, inventoried, cleaned, and tested; that's a different business model and you will pay more.

j

jonwayne

Being an automotive business, you'd think they would know the value of the words "guaranteed if". Even though they have all of my information and serial numbers.. with no receipt, they will not take the effort to use their system to keep myself, my family and my friends business. I never asked for a dime back. Offered to trade the "guaranteed" bad transmission, that I had already pulled and purchased, and pay half for the replacement. No receipt, no guarantee. I'm a greasy, mechanic. I had enough faith in the guaranteed parts I purchased to misplace the dirty, receipt. In 2025, refusing to use the technology at hand to validate a guarantee will cost you business. People will avoid businesses nowadays over something as small as not having tap to pay. I have learned my $300 lesson.