Union Auto Wreckers NJ 07083

D

David

I contacted Union Auto Wreckers weeks before my visit and was quoted $106 for a steel rim. One thing I genuinely appreciated was that when I came in on the 9th, they already had my vehicle information saved even though I never left a deposit. The front-desk gentleman honored the exact price we discussed, and that part of the process felt organized and professional. While I was paying on the 9th, though, a worker from the back (not office staff) kept joking loudly with the employees behind the desk. At one point he mentioned something about a staff member’s weight, along with other comments I didn’t really pay attention to because I was focused on my transaction. The issue wasn’t just what he said — it was how he kept looking at me after every joke, almost waiting for me to laugh or react. I didn’t find it funny and chose not to entertain it. When I walked out with my receipt, that same worker followed out and started asking me what I got and how much I paid, which felt unnecessary and intrusive. As far as timing, I want to be clear that I wasn’t rushing anyone or demanding a specific pickup time. The staff were the ones who told me the rim would be in “tomorrow” (the 10th) and that they would call me. Around noon on the 10th, after not receiving a call, I phoned them just to get a ballpark idea because I had errands to run. I was again told it would arrive that afternoon and that I’d get a call — but no call ever came. I’m not stressing over it too much, but because I expected that call, I held off on a few things I needed to do so I could stay nearby and be ready, which threw my plans off a bit. On the 11th, they finally called around 8:30 a.m., and the rim itself was correct and ready, which I do appreciate. Overall, the accurate pricing and record-keeping were strong positives, but follow-through on promised calls and keeping the environment professional around customers would really improve the experience. Thank you, Union Auto Wreckers, for the service — overall you guys did a great job in my eyes. I highly recommend Union Auto Wreckers, and I believe it’s important to leave honest reviews because it helps other customers and also helps the staff grow. Every little bit counts, and that’s the honest truth.

c

chevy chase

UPDATED REVIEW>>> Today, 10/27/25 (following my intial (now deleted)review), I received a call from my mechanic who received a call from this business. It was Carlos on behalf of Chris, the owner of Union Auto wreckers. Upon speaking with him, he apologized for the experience we (me and my mechanic) had. He said that he was willing to take the parts back. Unfortunately, the parts were installed as we needed the car and the mechanic said that the repair would be delayed as he had other customers waiting. So Carlos offered to adjust the price to my satisfaction. Although we're not happy with the condition of the parts, we weren't in a position to return them for a full refund because we had the parts installed and can't afford to pay to do the job all over again atm. However, Carlos returned $200 of my approx $385. I was satisfied with that because their parts remain installed on my car. I appreciate Chris's response to my review and commitment to correct the problem and Carlos's eagerness to help resolve the problem to my satisfaction. A sincere "Thank you" to you both.

M

Manuel Calderon

Great customer service. Got the part for me although they were almost closing. A++