Copart - Salt Lake City UT 84044

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M Kashif

Based on my experience, I strongly advise others to be cautious when dealing with the Utah Carvana location. They do not respect customers’ time or schedules. Whether you are coming from another state, a business owner, or just a regular buyer, they do not seem to value your time at all. This is my honest opinion and experience: the customer service here is extremely disappointing. If you’re looking to purchase a car, remember that you have many other options. Search on Google, explore online auctions, and check dealers with positive reviews—there are plenty of better choices out there. Thank you so much who read this review.

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Katherine P

Everyone I encountered via phone and in-person was kind and informative. A big thank you to the folks at this location for making my purchase and pickup as smooth as possible. I wish Copart had a different protocol for handling vehicles donated to charities and auctioned by Copart. I bought a gently used 2004 Toyota Highlander with low mileage, one owner, no accidents and quite pristine. Had it been handled with care, I would have been on my way; however, the forklift left fresh damage to all of the support arms on the rear end which immediately landed me at the mechanic for costly repairs. Additionally, unnecessary cosmetic damage to the underbody and both bumpers. I can appreciate your desire to move all of the vehicles by forklift and for salvage, that makes sense to me. As your fees continue to increase and the desire for used cars remains high, I feel like you’re sleeping on the opportunity to be a trusted go-to for the average consumer for clean used vehicles.

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Tyler Linam

Do NOT buy your vehicles from Copart. My first experience I had was with one of their tow truck drivers. He dropped off a vehicle to my house and smacked into my mailbox. After initially taking accountability and asking me if he could pay me off to not get anyone involved, his manager stepped in and denied running into my mailbox. The police were then called and the “driver” was summoned back to the scene. When they had arrived it was a completely different person claiming they were driving. The police have since handled it and they will be getting fined. My second experience was when I had purchased a vehicle through the online auction. Which I understand to be as-is sales. The pictures of the vehicle were extremely clean and I was excited. Then the tow service dropped off the vehicle and broke the entire exhaust pipe. After putting in a support ticket I was told that since I never came in person to check the car out that there was nothing they can do for me. I will leave the original photo attached and then the photo of how the car came. This company has 0 accountability and I will not be coming back. There’s a reason guys that this company has 1.7 stars on google reviews. The manager is terrible and I’m sure I’m not the only one who has been scammed like this in the past. Thanks for reading ! Have a blessed day