Slate Towing & Performance MO 65201

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M Gorman

My experience with Slate Towing/ 1-70 towing was deeply concerning from a professional standpoint. I attempted to retrieve personal belongings from a vehicle in their possession. I was initially informed that with written authorization I would be able to access those items. After arriving in person, that information was reversed and I was told nothing could be released without full payment of the tow bill, but since I wasn’t the owner of the vehicle I could not take the vehicle off the property once the full tow bill was paid. When addressing the matter with Chad, one of the owners, the interaction was dismissive and unprofessional. Rather than seeking resolution, the conversation escalated to inappropriate and degrading commentary, including being told I “look like a weak one.” This is not how customers, particularly those navigating already stressful circumstances should be treated. Equally concerning was the lack of internal organization. The front desk employee openly stated she had received no training and repeatedly apologized for not knowing how to handle the situation. It is unfair to place staff in that position, and it reflects poorly on leadership. She asked Chad many of times for help as he sat at his desk behind her and he was dismissive to her as well. This experience did not reflect fairness, professionalism, or respect. Qualities that should be foundational in any service based business. The only good is that Tyler from Tiger Towing demonstrated integrity and professionalism. He took time out of his own day to assist and resolved the situation without charge. That level of service speaks for itself. I would strongly encourage ownership at Slate Towing to reevaluate both their customer service standards and internal management practices. If you are looking for a fair honest company I would strongly encourage you to contact Tiger towing. Don’t waste your time here.

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Shoshana Alyssa

I totaled my car and it was towed to this lot. When they towed it to my house the driver pushed my car into the garage and damaged it. They took pictures and then asked if I was “pissed off or not” while insisting the issue would be resolved. We still have a big dent in our garage with no update. Would’ve loved to have even had some towing fee shaved off but was never offered. I warn you if it is possible to avoid do not use them for towing. P.S. they also operate under the name I-70 towing so be aware!

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Jon Bro

Tire fell off our truck as we were towing a trailer. They were very quick to get us out of the middle of the highway. Very quick to load the truck and haul the trailer to rite where we wanted. Will use them anytime we need to service in the area.