Firestone Complete Auto Care IN 46038

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Ms Independent

I made an appointment online to have my car serviced. I am not from the area so I do not know trustworthy places to take my car. This place was recommended, was told I will pay more but my car will be taken care of. I took my car in originally due to my radiator hoses blowing and needing replaced. I asked them to look at everything that had to do with my coolant system and to make sure no other issues were present. $1300 later my hoses were replaced and coolant resivoir were replaced along with my belt and tensioner. 2 weeks later and I am still smelling coolant and also going through antifreeze when I shouldn’t be. I went through a gallon and a half of antifreeze. I took my car back to Firestone and explained my issues. The next day I drove by Firestone and noticed my car still outside in the same location. 10 mins later I called and was lied to and was told my car was inside being looked at and that they had been working on it for a while. BS! When I was contacted about what they found, I asked why this was not found the first time and if the leak is small, why am I going through as much antifreeze as I am?! Needless to say I was extremely pissed and irritated. So now I have to have my heater core hoses replaced due to the incomplete and untrustworthy repairs that were completed when I first took them my car. I feel this should have been found when they did the original work to my car. Disappointed, pissed and will NEVER recommend this location to anyone. I was never explained the work orders, the inspection that was done or anything else. I was sent an email and reviewed the work orders myself. Why were these not reviewed with me PRIOR to me leaving the location. Horrible customer service!!

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Charles Phillips II

Spoke with Josh there about what tires would be best for my vehicle and style of driving. Incredibly knowledgeable about it all and guided me to staying within my budget. Everyone was professional and greeted me when they came from out of the shop. If I needed mechanical repairs I wouldn't hesitate to bring any of my vehicles by.

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Ryan B

Drew was great. He fit me in on short notice, explained the process and delivered a fixed car within the quoted time frame. Prices were extremely competitive which caused me to keep my car with them on the spot. A+ service.