OTF Towing & Transport LLC IN 46218

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Alena Keller

Had an amazing experience with Chris Bussinger. I was driving across country with my dog and ended up getting a flat tire near Greenfield. After Triple A informed me it would take about an hour for the tow truck to get there, Chris (who was dispatched to me) called immediately after I hung up with Triple A and reassured me he’d be there in about 25min. Chris also explained what type of tow truck he’d be driving so I could identify him. He also made sure I was safely off to the side of the road and that he could identify me. Chris got there in less than 25min and got me all set up. He said all he needed was my keys and that I could go ahead and get me and my dog safely in the cab of his truck. So he got my car on his tow truck within minutes and headed to Walmart. Well, Walmart unfortunately didn’t have my correct tire to replace it. So Chris called his supervisor and explained the situation while I was on the phone with Triple A asking for an additional tow. Before Chris hooked my car up again he went out of his way to call two different tire shops in the area to make sure they had my tire size. As I don’t know much about cars he went above and beyond to make sure he was going to get me to a place that could take care of my tire. He even taught me how to tell where/what my tire size is. Chris ended up calling a tire shop that had my tire size and made me an appointment and towed me there. As soon as we got to the new tire shop he went to the mechanics and explained the situation before I even got out of the truck and got me all set up. Throughout the whole process we had great conversation, had no issues with my dog in his truck, and he reassured me that he was going to make sure he would get me to the right place that could fix my tire that day. Once we confirmed the tire shop could fix my tire that day, before he left he informed me to call him if anything else comes up and if I needed help. After a few hours passed and my car was just about ready to get back on the road, I got a call from Chris asking if everything was going alright and if the shop got a new tire on my car. Chris went above and beyond before, during, and after my flat tire situation. I would recommend him to anyone who is ever in that area in need of Towing and Transport. I’d give him 10/5 stars if I could. Thank you again Chris for saving the day, and showing me so much kindness along the way!

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Wanda Pabon

I had an excellent experience with this towing company. The situation was quite complicated because my vehicle would not shift into neutral, which made the process much more challenging than usual. Despite this, Chris was incredibly patient, professional, and kind throughout the entire service. What is normally a 20-minute job took close to an hour, but he took his time to carefully load and unload my vehicle without causing any damage. He truly went above and beyond to make sure everything was handled properly. I really appreciated his positive attitude and dedication to doing the job right. Exceptional customer service from start to finish. I 1000% recommend this company — and if you can, Thank You Chris!

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Shandi Bracy

Chris was super awesome at 7 am he got my jeep all hooked up and took to my mechanic. He was super friendly and very professional. Called when he dropped off the car too. They are highly recommend