Pep Boys IL 60540

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Jonathan Lester

I had a tire I bought at a different Pep Boys that was too far away for me to reasonably return within a day since I work during the week. The system seemed to not want to accept the return, but the manager Ike tried everything he could and eventually contacted IT to get the return accepted. He went above and beyond my expectations and did his best to help. The customer service here is by far the best I've seen from an auto shop.

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Claudio Ladeira

I went to a different store and they tried to push me another tire. At Pep Boys, they did the right thing... they evaluated it, gave me some options and fixed my tire quickly. Really recommend them! I'm coming back any time that i need something fixed in my car!

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Kile Shafer

Oil change took 1 hour and 45 minutes. Told me lock key for my tires didn't work although last time I had an oul change, they said they did a tire rotation. This key was purchased by Jaguar after I was told by pepboys the 1st time I came for a oil change. So I am assuming they charged me for a rotation the last time and not do the job since the lock key is the same one from the last time I was here. The manager was rude and disrespectful to me telling me to go to the dealership for a correct lock key. He dismissed me when I told him this is from the dealership. I paid 250 dollars for it. It is the same lock key that was presented to them on the previous oil change. They didn't say anything and charged me for the tire rotation. Very shady. Managers name was Ike. I will not be coming back.