Imperial Towing Services SC 29445

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Mery Martinez

Imperial Service moved my car despite clear instructions on which building it should be left at. They attempted to call, but I was unable to answer at that moment. I returned the call and never received a response. The car was left in the wrong location. They said they would correct the mistake, but only moved it to building 1200, even though it was always specified that the car needed to be left at building 700. I recommend others be cautious when using their services, as they appear careless and unwilling to do the job correctly from the beginning

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LAMBNELL

Courteous, friendly and outstanding customer service. I received a tow to a local repair shop. Tom called me as he entered the parking area. He was already near my vehicle as it was parked close to the entrance. He turned towards my stalled vehicle as I informed him that I was walking across the lot wearing a gold shirt and hat. At that moment he then proceeded towards me to give me a ride instead. An additional courtesy, he drove me back to my residence which was just on the other side of the parking area. Thank you Imperial Towing. You guys are Highly Recommended

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J Williams (J Williams)

I just worked with Tommy. (Hope I got his name correct but he’s the Big teddy bear, sweetest town man / man, I’ve ever dealt with!) He was amazing from beginning to end. He met me at my job, diagnosed my car and then was kind enough to also help me get to honda and speak with the gentleman here to let them know what my situation was. I’ve never had someone care enough to see me through the entire process. He was thorough and helped me get informed on what to expect and what was going on with my car. I mean 12/10 experience and so nice to talk to and I really think that should be recognized. He just took me from a day of starting off sobbing and stressed to literally turning my entire day around and his kindness will not be forgotten. I’m really thankful for him and y’all are very fortunate to have such a man working for y’all. I never take the time to leave a review but he was so kind, and worth every word. Thanks again to him. I’ll deff use y’all again ever if needed and currently posting a major post on insta about my super sweet tow man. He’s awesome.