Best Buy NJ 07310

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Konstantin Konstantin

Absolutely disgusting support. I mean ABSOLUTELY. I bought the dji stabilizer on July 4, 2025. I opened the box after 3 days (July 7). There were two pieces of accessories missing (phone holder and mini camera), which made the device completely useless for me. After that there were just HOURS of absolutely useless correspondence with their support. Just hours, time after time, you give them ALL the information and they chase you around in circles asking you back what you've already told them multiple times. I'm in Miami right now, I spoke to the manager of the local Best Buy and she explained to me that I have to go back to Jersey and show my item there, since their system doesn't allow you to see the purchase from the Jersey store. But I'm just a tourist, I'm not going back to Jersey anymore and I'll just have to stay with the product I was sold without a complete package. I ABSOLUTELY do not recommend ANYONE to use the services of this great, but absolutely stupid store. They sold me a product without a complete kit, after which their support spent many hours of my time completely useless. If you have any chance at all, buy anywhere but from them. I would have been fine with refusing to replace the product, but they spent hours wasting my time over and over again asking the same questions with absolutely zero results. I've written to them everywhere - the result is the same. JUST BUY IT SOMEWHERE ELSE.

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oscar benavides

This was the worst experience I have ever had, and if I could have given zero stars, I would have. I bought an 85-inch TV as an open-box item and drove from Fairview, NJ, to their location in Jersey City, which was a 40-minute drive. Since I was buying such a large TV, I rented a U-Haul truck to avoid damaging it. I even made sure to bring blankets and pillows for extra protection. However, when I arrived, I was told to wait because they needed to get the TV from the warehouse. When they finally brought it out, it was completely covered, and I wasn't given a chance to inspect it. I was simply told to load it into my vehicle. After driving the 40 minutes back home to Edgewater, NJ, I discovered the TV was damaged upon opening the packaging. The corner of the screen had a leakage-type line running down it. Additionally, all the stickers had been torn off, leaving residue all over the TV. The actual casing of the TV wouldn't even stay together, resulting in gaps between the case and the screen all around. When I called the store to explain the issue and express my frustration, instead of addressing it themselves, they transferred me to customer service. I asked customer service if a replacement could be arranged, but the only option they offered was an out-of-state pickup, stating that I would have to pick it up myself since the original order was for in-store pickup. This was incredibly disappointing because it meant I would have to return the damaged TV myself instead of them arranging a pickup. When I inquired about shipping a replacement to me, they offered no solution. This is far from the best customer service experience I've ever had. Neither the store nor customer service was willing to work with me to find a solution or even offer some form of compensation for the U-Haul rental, which I now have to use twice because I have to physically return the damaged TV since they won't pick it up.

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Christine Fulopp

Smaller than some other best buys, but the store is very clean and they ha r a nice selection of accessories and games for the switch 2.