Payless Auto Salvage AR 72756

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chaz carmen

If I could give zero stars I would paid for a transmission let them know my car was at to the shop allready brought them my core for transmission didn't pull the part waited three more days lady said we will call you when it's finished never called I had to call just to be told transmission they pulled has a hole in it allready so I paid for a transmission not to get a transmission and to waste my shops time to pull my transmission. this has to be the worst place I have ever been to for any parts and to due business with complete waste of time money and effort they say the shop guys don't show up none of this was my problem till I even showed up.wont be returning.

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Will Hunniford

⭐ 1 Star – Management Needs to Address This Immediately I am leaving this very detailed review because what I experienced at Payless Auto Salvage goes far beyond a simple mistake. I wanted basic customer service, honesty, and accountability. I don’t care how big of a business this is — customers still deserve respect. What I received instead was disrespect, dishonesty, and repeated bad parts, with no effort to make things right. One of their employees told me I had a credit on my account. Later, that same employee said it was entered wrong and tried to blame me for their internal mistake. He even told me I could “overwrite Oscar” for the credit, which is extremely unprofessional and concerning. When I calmly explained that it wasn’t fair to a customer and that they should stand by what their employee told me, he became rude and hostile and threatened to not help me at all. When I arrived at the shop in person, the situation got even worse. The employee stood there with a smug grin, clearly antagonizing me instead of trying to resolve the issue, and told me to “lose their number.” That is not how any paying customer should ever be treated. Then there’s the issue with the parts — which was unacceptable. They sold me bad shocks not once, but twice, and never corrected the problem or offered a real solution. No replacement that worked, no accountability, no effort to make it right. On top of that, they lied to me about the tie rods, claiming they were bad and saying they threw them away, leaving me with no way to verify or reuse them. The final straw was when they had me drive an hour and a half to pick up a rack and pinion they knew I was holding for pickup. When I arrived, the boot was completely busted. There is no reasonable explanation for having a customer make that drive when the part was clearly damaged beforehand. This review is not about nitpicking — it’s about patterns: blaming the customer, selling bad parts repeatedly, wasting time and money, and treating customers with open disrespect. I am posting this as a warning to others so they don’t experience what I did. I am also formally requesting management to respond and address this situation. If this is ignored, I will be taking this matter further by sharing my experience with the Better Business Bureau and Facebook, so other customers are fully aware of how situations like this are handled. All I wanted was honest communication, working parts, and basic respect. That should not be too much to ask

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Michael Carrasquillo

BUYER BEWARE!!! I called on Friday to inquire about this transmission you had listed as a Grade A part for $250. I asked if it was indeed a Grade A part, working with no issues. I was assured that it was working and that it is that price because you have overstock and are just trying to move parts off the shelf. I was also told it came with a warranty, but it would not be ready to pick up until Monday. I rented a car to come up there for what was listed as a Grade A part for it not to be even a working part. Far from Grade A if it’s not working! I asked how you can say it’s a Grade A part if it’s not working and was told it was a fresh pull and didn’t know until it got pulled, meaning it wasn’t already checked and run tested, or a Grade A part, as was stated. Then you tried to tell me you had one for $800 that is working, making me think that was the plan all along, bait and switch. Tell me you have a transmission that was verified to fit and is Grade A working order, and have me drive 3 hours one way, only to switch it and say that the $250 transmission doesn’t work but have an $800 one that will work. So you pull that one and proceed to tell me it has issues too?! And you want to know what I want to do?! After that experience?! And don’t want to work with me on crediting anything! I’m interested to know, what would you do?