Mavis Discount Tire NJ 07304

B

Benjamin Seibold

I received an oil change at this location. The oil filter and drain plug were not properly installed, which resulted in oil loss and metal debris entering the engine. This caused engine failure. I contacted both the location and corporate management regarding responsibility for the resulting damage, but my request was denied. The cost of engine replacement and related repairs is approximately $10,000. Two independent mechanics have attributed the engine failure to an improperly performed oil change. UPDATE ONE: I called the number provided in the response to this review. When I called they insisted a Regional Manager would call me. I have yet to hear from their Regional Manager. I'm still waiting on Mavis to remedy this situation. I would be hesitant on using Mavis for any work on your car. UPDATE TWO: I have not been contacted in regards to this event.

R

Rotem A.

I visited the Mavis location in Jersey City on September 29, 2025, for vehicle service, and picked up my car on October 1, 2025. Upon driving, I immediately noticed that the car was not operating smoothly and was pulling to the sides while driving. Shortly afterward, I went to an authorized Meineke Car Center for an oil change, where they informed me that the installation work previously completed by Mavis had been done improperly. I obtained both video evidence and documentation confirming this issue. I returned to Mavis with this information, where the team—led by Gregory (Greg)—inspected the car but insisted that everything was fine and that no further action was needed. This response was disappointing, especially given that I had spent thousands of dollars on the repair. As a female customer who doesn’t have deep mechanical knowledge, I trusted Mavis to provide honest and professional service. Instead, I felt dismissed and not taken seriously when raising legitimate safety concerns. Later, when I visited an official Mini Cooper dealership for another issue, their technicians confirmed the exact same installation problem identified by Meineke. They also provided documentation and video proof of the improper work. When I returned to Mavis to request a refund due to the poor workmanship and safety concerns, I was again dismissed. Greg’s behavior was particularly unprofessional—he was unwelcoming, dismissive, and showed little regard for customer concerns or safety. On a positive note, I want to recognize Richard, who consistently provides excellent customer service and professionalism. He is truly an asset to this location and deserves recognition for his efforts. Unfortunately, Greg’s conduct completely overshadowed that experience and ensured that I will not be returning to Mavis in the future.

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Sanjeet

Great place to buy tires, staff is very knowledgeable ( shout out to Mr Richard / Rich and Mr Arturo at the front desk ), they'll always be bluntly honest about what service you are getting and what all fees are associated. Even took the time to give me quotes for all the tires that would work out for my car and explained the pros and cons of each with their recommendations. Prices if not same were close to Costco nearby and had more dates available for an appointment. Overall very happy with the services I got. Will be back in a few months to get a full set when it's due replacement ---- Tips : do your own research a bit before for the prices so you are prepared to ask for a price match if possible and get your work done ! If you are sure on what tire you want pre book it online so they have it ready for you the day you come usually a 25 usd deposit