Newcomb Towing AR 72015

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monica Hernandez

am writing this review to warn other drivers and companies about my experience with this tow yard in Arkansas. After my vehicle was stopped by the Department of Transportation, it was taken to this tow yard. When I went to retrieve my equipment, I discovered that approximately $150 worth of diesel fuel was missing from my truck. The auxiliary diesel tank was completely empty, contaminated with water, and the fuel cap was left off. The police did not remove any fuel, and the last fuel purchase made by my driver was about $200 in Arkansas, shortly before the tow. Based on these facts, I believe the fuel was taken while the vehicle was in the custody of this tow yard. In addition to that, I was shorted $17 in change when paying to retrieve my equipment, and no effort was made to correct it. What made this situation even more disturbing was a phone conversation with the owner/operator, who made inappropriate and discriminatory comments about my LLC and told me I should “stay off Arkansas roads,” making assumptions about my legal status. These comments were unprofessional, offensive, and completely unacceptable. I am legally in this country and fully entitled to operate my business and exercise my rights. This review is my first step in raising awareness. I will also be filing formal complaints with the appropriate authorities. If you value your equipment, fuel, and being treated with basic respect, document everything carefully if you ever deal with this tow yard.

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Michelle C

If you are anywhere near Little Rock, AR and you find yourself in a ditch (or just in need of a tow) I would highly recommend NEWCOMB Towing. Their service was above and beyond when I needed help the most. Their staff was courteous, respectful, and friendly (they didn’t even laugh at me when I told them they could). At the same time I was calling for help I found that the local police also called Newcomb Towing to come help me too. At first Dakota was sent with a HUGE tow truck and we tried various ideas to get me out of the ditch I found myself in while towing my RV. When those ideas failed Dakota called for help and several other drivers and even the owner, Clint, came running. After 3.5 hours we had success with NO DAMAGE to my home. I will always remember Newcomb Towing and all the help they provided and how they worked with local police to help a girl in need. FIVE STARS ARE NOT ENOUGH!!! ********************************

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Brittany Michele Sullivan

This tow company was extremely rude, unsympathetic, and flat out lied to me! My husband was in a serious accident, that was NOT his fault. He did not ask for or cause this situation. When Newcomb arrived at the scene, my son and I immediately told him we had cash and a credit card. We asked if we could pay him, on the spot, to take my husband's truck to a location less than 3 miles away. He would not even tell me a price, and danced around it until I gave in. He said it WOULDN'T cost us ANYTHING for him to tow it 15 miles away to his yard, bc my husband was not the one at fault. Fast forward 6 days, when I went to get my husband's personal belongings. My name is on the title, and I had that title with me. They still refused to let me get any of my husband's things. They told me I would have to pay for the towing and storage in order to get anything out of the truck. Which is NOT what he said at the scene. I contacted our insurance company (bc the driver at fault did not have insurance) and they said they've never heard of a tow company not allowing ppl to get their personal belongings. Basically, what this tells me is that Newcomb is keeping my husband's personal belongings unless WE pay them. Yet, at the scene I was told we wouldn't have to pay anything, AFTER we offered to pay him right then and there. What do my husband's sunglasses, earbuds, and bandanas have to do with your outrageously priced towing and storage fees? Nothing. We told them where we wanted the vehicle towed and they insisted on taking it to their yard. Now, they are pretty much holding his personal belongings for ransom. Maybe if you hadn't judged me at the scene, assumed we didn't have enough money, and taken me up on the offer to tow it where we requested, you would have found out I had $500 cash AND a credit card in my pocket. I have the means to pay your ridiculous fees Newcomb. At this point however, because you lied about it not costing us ANYTHING, that will be exactly how much we pay you. I know you'll still get paid, but it will be far less than what we were willing to pay you. You will not get a dime from us. You shouldn't mislead people. You took advantage of a moment, and because I was still rattled from my husband's accident I didn't have the mindset to think clearly. You knew that and didn't miss a beat. You saw my vulnerability and took full advantage. I have no doubt I am absolutely not the first person you've treated this way. I'm sure I won't be the last. I seriously doubt that I would have been spoken to the way I was, or treated so disrespectfully, if I were a man. I also don't believe I would have been given the run around and lied to about money and payment, if I were a man. That's the impression I got when I came into your office. When you spoke to me you never stepped around the corner to say it to my face. You just rudely told me I could not have his things from the other side of a wall. Newcomb is an example of a company that thinks nothing of their customers, and only cares about collecting a pay check. Yes, we all have mouths to feed and have to get paid for the job we do. I understand times are tough for so many of us. However, that's not a free pass to lie, disrespect, mislead, or talk down to people. Newcomb didn't want to take our offer bc they thought they'd get more from insurance, not knowing the at fault driver had none. They have denied us my husband's property bc they want money from an insurance company that does not exist. That is called greed, and it's a poor business model. I have a feeling when we finally get access to what is rightfully ours, it's not all there. I am willing to bet not one of those men would allow someone to deny them access to anything that belonged to them, no matter the reason. Do better Newcomb! Have a little more respect, understanding, sympathy for someone who was put in this situation at no fault of their own, (a.k.a the victim) and try to hide your greed and sexism a little better