White Motor Company Towing & Recovery Service AR 72335

J

Joe Tapia

I would like to express my sincere appreciation for the outstanding assistance I received recently. I encountered an unfortunate incident where I took a wrong turn and found myself stranded on a small dirt road. Thankfully, my company was able to contact your team for help. I was pleasantly surprised by how quickly you arrived, taking less than an hour to reach my location. Hunter, who assisted me, demonstrated remarkable professionalism and efficiency in getting me out of that situation promptly. Your support made a stressful experience much more manageable, and I am genuinely grateful for your excellent service. Thank you once again for your assistance

H

Hazim Alraznawi

This was hands down one of the most frustrating and costly experiences I’ve ever had as a truck owner. I originally called White Motor Company Towing & Recovery because my semi truck broke down, and I was very clear that I needed to be towed to a diesel mechanic that specializes in semi trucks. Instead, without asking or informing me, the tow truck driver took my truck to their own shop, which very clearly does not specialize in semis. That decision alone started this entire disaster. They charged me $2,344 for a driveshaft repair, which is already outrageous, but what makes it worse is that they didn’t even order or replace the seal. I picked the truck up and the driveshaft was STILL leaking. Paying thousands of dollars for a repair that isn’t even complete is unacceptable. The mechanic, Terry, appeared to have little to no experience working on semi trucks, and the quality of the work reflected that. As if the mechanical issues weren’t bad enough, the front desk lady was rude, dismissive, and disrespectful throughout the process. Instead of clear communication or professionalism, I got attitude every time I asked about my truck, the timeline, or the charges. The truck was dropped off on Saturday, and I was repeatedly promised it would be done “soon.” That turned into days of waiting, and it wasn’t finished until Tuesday of the following week. During that time, my truck was sitting, I was losing loads, losing income, and falling behind, all while getting vague answers and excuses. This entire situation caused unnecessary downtime, stress, and financial loss. Poor workmanship, terrible communication, and zero accountability. If you’re an owner-operator or run a fleet, do not trust this company with your equipment. There are plenty of other shops that actually know how to work on semis and respect their customers — this is not one of them.

J

Jon Hilby

My truck threw a debate message, but there was no apparent issue. I took it to White Motor Company, They found the problem was a sensor was bad, and fixed it very quickly. All of the people were very friendly and knowledgeable. And the cost was very reasonable. If I have any other problems in the future when in the area I will most definitely come back. Well worth it!!!