Phoenix Towing & Recovery AR 72076

G

GOOD TO KNOW

We had an amazing experience with them. We called and they answered no problem at all. The price was a fair price. I will definitely save their number and use them again. Thanks

S

Sarah Hämm

Worst Customer service! Poor Business ethic! I wish i could give 0 stars. Called to schedule services and was told they would call me back that afternoon to set it up, okay that's fine. Never received a call back, tried to call them 3 times, the first time the phone was picked up and nobody said anything but i could hear background noise, but nobody spoke. Second time it went to voicemail and it was not set up. Third time someone finally answered and was not friendly about anything at all, we got the appointment set up for 9:30 the next morning. Time came for them to pick up my vehicle and waited 15 minutes past and gave them a call, at that point the man that answered said "oh yea we are running behind" i said "how far behind" he told me about 10 :30 (so an hour behind), so i replied with "so nobody could call me and let me know?" He said "we are just running behind" and i told him that we had to be at work by 10:30 and could be here, and he replied back to me with "well i cant help that, so you want to cancel? " I said yes and it would have been great to have gotten a call, and before i could finish that statement he hung up on me. They never apologized for THEIR mistake and poor business ethic.

A

Aaron Fipps

My daughter broke down and we called phoenix towing. They came out and towed her to the repair shop. No issues at all. Great service. It's nice to know that my daughter was taken good care of.