Cash Can Redemption Center CT 06108

B

Bobby Vogt

Very rude and condescending, my sister sent her boyfriend to grab bags so we could count and turn in all the bottles we have. Upon arrival the guy told him that they were charging for bags, so he called my sister and she wanted to talk to him. All she said was "You guys are charging for bags?" And he SCREAMED "They're my bags!" loud enough that I could hear him and my sister didn't have him on speaker. Definitely never going there again, I'll sooner walk to South Windsor's Recycling Center. ?

b

butterflykisses81 Hugs

This place used to be awesome down on your luck people could go cash in their cans and have a couple of bucks in their pocket. It started when he decided that people had to use his plastic bags. Now he requires at least 100 of each bottle or can. Then with the return going up 5 cents he decides to charge $0.50 per bag. When I called to ask about it he started screaming at me they are my bags well you make us use them. It may be out of the way but go to the grocery stores they don't make you have a minimum and they don't force you to use their bags and pay for them.

B

Benjamin Todd

Not friendly to new users, staff is very rude and unhelpful, seems to be more for larger commercial users as opposed to average consumers. Place is disgusting to boot. I'm angry, this will be long, but I want to help people avoid making the same mistake I did as this ruined my day. All I wanted was a simple way to recycle all of my items at one location for the appropriate returns. According to their website, that's what this place offers provided you follow their rules, which I tried to do. I showed up with a few hundred cans and plastic bottles separated into paper bags I'd saved from grocery shopping as that's all I had. I went on their website prior, counted all my bottles and cans, separated them, labelled the bags as well according to their instructions. I had accurate counts, but I didn't have the proper bags as I'd never recycled like this before, but they mention on their website that they will give you the appropriate bags, also that they take all cans and bottles etc so I figured I'd show up, talk to someone and learn the process. Shouldn't be too hard to transfer my already sorted and counted items into different bags. I'm clearly a fool for assuming so. I arrive, get out and attempt to talk to an employee who is incredibly rude to me. I don't believe we spoke the same language, that's not anyone's fault and I don't blame him for that particular communication issue, but he was immediately antagonistic, made me feel terrible and would not help me understand what I did wrong or why he couldn't take my items, etc. I tried telling him I counted and separated everything already, I just needed bags, he kept yelling that they were closed when they clearly weren't. Nothing I could say would convince this man to help me even the slightest. I was furious. One of the worst interactions I've ever had with anyone at a business but I'm sure this dude deals with a lot of rough customer interactions so I'll cut him the slightest but of slack. Still, I'm just a nice guy trying to recycle, and he treated me like garbage despite my trying to follow every rule I could. Whole process was a waste of time, very frustrating, and reinforces a broader issuer with recycling in America. It's comical because this business states they have a mission on their website. Do not be fooled. This place seems only to be concerned with making money. They do not seem to care about helping make recycling easier for the town. My advice to the owners, if anyone even cares, maybe make sure your staff understands that people showing up for the first time may not fully understand how to best interact with your operation, and it takes all of 30 seconds of calm interaction to inform consumers. If you provide bags, make it more obvious. If you don't care about average consumers with maybe 100 or so items, say so. Don't pretend that you're something you aren't.