Family Auto Repair LLC CT 06235

S

Sandi Petrello - Taylor

What a gem this auto shop is. Dale is truly an amazing human being. My jeep was towed in there on Monday. He was honest and up front with me about when he could start working on it. Tues. late afternoon he called and said to start it it would need spark plugs and an oil change. I told him to go for it. He did that (and a few more due to jeep not staying running and alot of sludge. (It was wayyyy over due) They started working on it late Wednesday afternoon. Wednesday I received a call about where they were on the jeep. He asked how far i wanted him to go with repairs as there were multiple things wrong with it and what my limit was. I told him and he got done as much as he could and came in under budqet! Believe me when I tell you every light in my jeep was on and beeping at me every time i started it. Now it is running like it did when I 1st purchased it. I can't thank him enough it was a great experience working with Dale. He is honest, truthful and straight forward all qualities that are rare these days. So if your in need of a shop for auto repairs dont hesitate or sleep on this shop because it will definitely be your loss! Thank you Dale for everything and see you @ 3000 miles!!!

M

Mike Toth

Customer service was great! They got my truck in almost immediately and called me the same day with the diagnosis. Order the parts same day and had the job done the day after parts arrived. Overall they had the truck for just under a week. Very quick service. Overall A+ experience. Highly recommend! Thank you everyone at Family Auto.

M

Marc Jacques

I had a broken wheel barring so I called them and they said 600. I got my vehicle towed there and they said that the axel was broken and it needed breaks. New price $2500. The thing is, i just did my breaks. I got the car towed home and bought a hub for less than 200 and a cheap axel. I am unexperienced mechanic who literally just broke his hand with a boxer fracture and it took me 2 hours for the axel and hub replacement. 2500 dollars for 2 hours of work? It should have took them less time than me because they actually have a shop. I don't trust mechanics anymore thanks.