Mirabelli Automotive CT 06109

d

danielle loos

Got stuck in a snow mound and wheel well got partially ripped off. AAA pulled me out a recommended seeing if Mirabelli could help secure it for my hour drive home. They were able to generously temporize it for my ride home quickly and securely! Much appreciated after a 26hr shift! Thank you!!

R

Richard Williams

(I Needed my inhaler & they delayed my vehicle retrieval process) I understand my vehicle was towed due to a parking violation. I accepted responsibility and had no issue paying the fees. That part is on me. What is not acceptable is how I was treated when trying to retrieve my vehicle. I called to ask simple, reasonable questions — how much the total would be and how long the process would take, especially considering there was a storm. I was trying to plan accordingly and be considerate of the situation. Instead, the woman who answered the phone sounded annoyed from the beginning, spoke over me, and responded with hostility to basic questions. During our first call, she hung up on me mid-conversation. I then had to call back multiple times — it took about 25–30 minutes and roughly 15 calls before someone answered again. I also explained that I urgently needed my inhaler from inside the vehicle. Rather than showing understanding, the response was dismissive and aggressive. When I calmly asked why she was being rude, she claimed I had an attitude — which I did not. I remained calm throughout the interaction and have it recorded. The unnecessary delay and unprofessional behavior resulted in me retrieving my vehicle much later than necessary. If I did not have access to a backup inhaler, this could have become a serious medical situation. I understand towing companies deal with frustrated customers. That comes with the job. However, professionalism, communication, and basic respect should still apply — especially when someone is asking reasonable questions about cost, timing, and access to medication. Very disappointing experience. Customer service needs significant improvement.

B

Brian Bell

Excellent customer service! Great experience working with the owners and Justin to quickly, efficiently and inexpensively address my tire problem. I love supporting small businesses and this is another example of a great local small business looking out for its customers!