Firestone Complete Auto Care CT 06002

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I went there to change car battery, which was higher than other places at least $20. + $35 labor which is free in places like Autozone since it is easy install for my car. But for convenience and professionalism I used to with Firestone I did not mind. But I asked for my tires pressure checked and I was told it’s ok and I have to drive my car to clear the notification which I did and the notification didn’t clear as it was clear my tire was a little flat so I had to drive more than 10 gas station to do it myself anyway. what a wasted time, effort and money. Next time may I need to do better shopping around before I go there.

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Stephanie Santos

I would have left this review in real time, but life gets busy. Still, I’m so disappointed in the service I received from Firestone that I felt I had to write this. I went to the Bloomfield location for brakes, and an employee gave me a discount that the manager approved. I paid the remaining balance with no issue. Not long after, my brakes started squeaking every time I stopped. I brought the car back, and they brushed me off, saying they couldn’t duplicate the noise. I left, but the squeaking continued. I returned again, and this time they said they heard a slight noise. Instead of addressing the brakes under warranty, they gave me a quote for almost $4,000 worth of other repairs and insisted the noise was coming from the calipers. Before jumping into other repairs, I asked them to replace the brakes they had just installed since they were under warranty. I honestly believed the issue was a faulty brake part, installation error, or maybe dirt. My request was ignored. The manager refused to speak with me, and the employee who gave me the discount no longer worked there. It really felt like my valid concerns were being dismissed because of whatever may have happened on their end. I called corporate to file a complaint and request a proper repair or refund. Corporate told me I could go to any Firestone location for service under the warranty. But when I contacted the Manchester location, the manager refused to help and told me to go back to Bloomfield. I called corporate again to report the conflicting information. They personally scheduled me an appointment in Glastonbury, but when I showed up, that manager also refused to assist and directed me right back to Bloomfield. At that point, it was clear corporate had zero control over the stores or managers. After two or three months of dealing with squeaking brakes and repeating my story over and over, I called Bloomfield again. This time the manager, Andrew, answered the call and agreed to look at the car. They finally replaced the rear brakes and the squeaking stopped immediately. It should not have taken months of phone calls, complaints, and being dismissed just to get the service I was entitled to. Whether the discount played a role or not, the way I was treated was unacceptable. I was still a paying customer. I will never return to any Firestone location again, and I absolutely would not recommend their services to anyone.

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Lindsay Coffey

Great experience. All staff were friendly and knowledgeable specifically Andrew and Ethan. Full transparency about costs and car work needed without any attempt at up-charging. Very efficient and quick as well.