Northern Storage & Transport CT 06082

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Dee Vee

Not sure why some of the reviews are negative because my experience with Northern Storage was 10/10. The reviews honestly gave me some anxiety, but everything went super smooth. I called to get a few valuables from my car and spoke with Desiree, who was so friendly and scheduled me the same day. When I got there, I chatted with (I believe his name was Lu), and he reassured me my car and belongings were safe and he was right, nothing was missing.When it was time to pick up my car, Desiree helped me again and made the process quick and easy. No judgment, no issues, just in and out with my car. Overall, really happy with how everything went!

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Luis Rios

This place is a total nightmare. Their website claims they’re open Monday through Friday, but when I called, they allegedly only open on Mondays, Wednesdays, and Fridays. I have some concerns because my digital car reports show that my car was unlocked, even though they didn’t have a key and had no legal right to do so. When I called to make an appointment to pick up my vehicle and asked about this immediately, the woman on the phone became extremely hostile. She started shushing me, interrupted me, and even ended up hanging up on me. I’m not sure if she was just having a bad day, or who she was because she Did not introduce herself, but I was asking very valid questions. After speaking with my finance company, I confirmed that the legal sale date to my vehicle hadn’t passed, so my questions about why my vehicle was unlocked shouldn’t have been met with this much resistance. I’m very much looking forward to my appointment tomorrow at 9 AM.

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Jessica Aponte (Jeslea119)

Rude unprofessional manager that kept a car that was fully paid for and was mistakenly taken in the first place. Was told we were on our way there just lost she gave us the directions to get there and then when we arrived refused to open t he door, closed early, and laughed and hung up mocking us saying having a nice day (sarcastically) while hanging up the phone on our face. She refused to make an appointment for a later pickup. I had to get someone else to make the appointment for me just to have one. This was the rudest unpleasant disorganized place. Had to even call the cops to make a report on how they were keeping me from my vechile.