Auto-Bon CT 06070

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Jason Urban

They recently serviced my Civic for bad tires and a failing serpentine belt. The service was done within a day and the loaner car was a life saver. Many places won’t do that anymore. Not only did they diagnose the original problem, but looked the whole car over and gave me fair estimates on potential future repairs at no additional cost. The prices are fair enough and the work speaks for itself. Highly recommend for any and all maintenance.

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Karol Szoch

Rai and Auto-Bon crew takes exceptional care of their customers and their vehicles. For the first time in all my years of car ownership finally I feel like I have a shop I can fully rely on. Whether it's just maintenance or emergency repair, they are always of huge help. Even in a dire situation when I was stranded with a major oil leak on a Friday afternoon, Rai stepped in immediately and took a huge stress of my shoulders and I felt well taken care of. They are true specialists in their craft and I will keep bringing my BMW to their shop with anything it needs. Highly, highly recommended.

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Richie

Very disappointing experience. The staff talked down to me, didn’t explain estimates, and made non-urgent issues sound like emergencies to push me into spending more. They even returned my car without fixing the problem and only admitted it after I called back saying the car service was not done right. It feels like they take advantage of customers who don’t have the same technical knowledge. Also, they talk to you like you know nothing and use all the psychological strategies to confuse you on simple things to make it sound like more is wrong than it is, it’s actually belittling. I’m sure they will respond with a defensive message about how they did the right stuff and what not, but don’t be fooled. Also, they are the most expensive shop I have ever been quoted at. I got a quote from a reputable shop elsewhere for the same job for almost 1400$ cheaper which is insane. All these 5 star reviews are super old, so maybe they were once decent which is why I went here, but the current staff is just out to get paid without being truly helpful. Would not recommend. Just find somewhere else. Not worth the headache.