Elmwood Automotive CT 06110

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Keira Martinez

I needed a tow after 5pm, and most tow shops were either closing or charging crazy rates. Luckily, Elmwood got me right with ease in the middle of an unexpected car issue. The price was unbeatable, and they arrived quickly to bring my car home. Chris, who towed my car, even went out of his way and spent close to an hour trying to diagnose and fix the issue. Turned out my ground wire just needed to be exposed more, which was why my battery kept dying. I really appreciate that—it saved me a lot of money, as I thought the issue was my alternator or starter. I highly recommend this place.

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Kiara Matthews

I swear if I could leave -5 stars I would. There are so many things wrong with this business it’s mind blowing to me anyone would work and partner with them. This company knew they would not be able to provide me with the service requested and took the job anyways. I am beyond disappointed with the business practice and handling of customer care from Elmwood Automotive. First, when you call, the phone options are poorly organized. The operator says “press 1 for 24 hr tow service” -I pressed one and was connected to “a police line.” This was my first time interacting with this business. The woman refused to help me understand how to get in touch with Elmwood Automotive. She said she was unaffiliated and only there to connect to the police line. Don’t give this extension as an option if it is not of use to your customers or specify that the line is an emergency line! When I finally did get through to someone else she also said she was simply a middle man and could not speak to my options considering my situation. I scheduled a tow through my insurance for between 2-2:30. I was very specific about the fact that I needed my vehicle to be delivered to its destination no later than 3:15. Shortly after the runaround in the phone, the business owner called me to report that the tow would not arrive until closer to 3:30. When I explained that I ordered the tow in advance and was clear that I needed it in the 2’oclock hour. This man then proceeds to tell me that he told my insurance company he would not be able to arrive in the hour yet he agreed to take the job anyways! That doesn’t make any sense. That’s a money grab at my expense. If this man knew that it was an unlikely possibility that he could work within the desired schedule l, he should have passed on it and let my insurance company coordinate with someone else. The worst part is that there was no notification, no outreach, not a word until I called and started to make a fuss. All the problems I’ve encountered up to this point were 100% avoidable if not for the ignorance of others. I filed a complaint with my insurance company against Elmwood Automotive. What a crap place. I don’t ever want to deal with this place again.

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Tristan T

Recently got my car towed, but they were able to provide me the steps in getting my car back, and the manager was really nice, and got it back the same day. Thank you!