Parts Town IL 60101

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T Wilson

The negative reviews are 100% accurate so buyer beware. To start with, the phone answering system is antiquated and gives scammy vibes. Can never get a supervisor on the line because the one supervisor available “is in a meeting”. Lastly, they don’t ship as promised. We were guaranteed a discounted next day delivery service after signing up for their loyalty program. Never shipped and FedEx never received the package. They need a strong competitor to put them out of business. It would be well deserved.

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Torsten Riemenschneider

Parts town have good quality products but when it comes to customers service.......well look for another company I get sent first the wrong part ok it could happen and I get only charged $6.50 for shipping great order the same part again well surprise the part number was the right one on the tag but on the part was a different one I called parts town for help and asked if it is possible it is maybe a replacement or modified part. Since I bought it over eBay they can't help me if you go on eBay it give me the contact details for part town (address and phone the same) so actually parts town is the seller on eBay commercial kitchen direct is one and the same but no help. I call it bullshit.

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John Seeck II

Usually when I get the run around I tend to post a review online and get contacted. I ordered a part almost two weeks ago. I was promised it in a couple days. Then it was pushed back a couple more days, then I got a part that was incorrect. I was told it would be shipped and if be given a lable to ship back. Then a couple days go by and I get an email asking again for pictures I've sent. Still hasn't shipped I'm assuming???? This is messed up guys and gals