John Graf Repair LLC IL 61754

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Lt Chaste

15 minute job cost me almost $400. Wasn’t going anywhere without the repair and I knew it would cost a fortune. Broke down at Dixie, within walking distance from the shop but when you break down on the road you expect to pay. Especially in Illinois. Appreciate getting me going so quickly and was decent about it.

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Julie Glisson

Mr. Graf goes way above and beyond in customer service. Helped my family who were traveling out of state and stranded. Even helped get them in a motel on Sunday until he could fix the vehicle on Monday. Restored my faith in humanity!

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Cal Allison

I went to their shop with a blown out tire. Everyone was out on calls so I waited 3hrs to buy a used tire and have it mounted (at the shop). $100 for the tire $135 for labor $7.25 tax $15 disposal fee $257.25 total. 100 miles later (5 miles north of Litchfield, IL.) the tire I just bought blows out. Call him up, he said it was a used tire so no warranty (which was never expected) and I’m too far away for him to do anything about it (which I figured). I ask can I at least get the $100 back for the tire he said he would do that but I had to bring the tire back to him. I paid with a debit card easily refunded for the $100. Not worth driving a 100 miles in the wrong direction for the refund and I think he knew that would be the case. I would avoid this place if possible, not very friendly and not at all concerned about customer service. Not one “damn I’m sorry about that”, “damn I hate that happened”, nothing accept “no warranty I can’t do anything about it”.