AutoZone Auto Parts IL 62223

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Matt Aller

Was sold a battery after telling the cashier my vehicles make, model, year, and vin number. Installed battery in car. Battery went bad within two weeks. I took the battery back and they gave me a new one. Battery went bad again. This time I decided to go to the Fairview Heights location. Manager checked the battery and told me that it has been the wrong one and shouldnt be installed. Cashier there returned the battery, gave me my money back and then I purchased the correct battery. My car is now in a shop for 1300 to get my alternator changed out and I along with my reputable mechanic believe that this is because of AutoZone error. I am currently waiting for a call back from corporate headquarters but undoubtedly will be out the 1300. Only go here if you know exactly what you need, do not have cashier's check a part for you. After your management reached out he has stated that I have to pay for the vehicle, take this documentation to the store and make a claim in person. Currently I am missing work and do not have my car because it is at the shop getting worked on. Your responses are just to try to save face. Your company used to stand for something and now it is just excuses. I will be taking this issue to the Attorney General next.

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Becky Galloway

Your lack of knowledge has now caused us to have to prematurely put an alternator in our car because you gave us a battery that was not strong enough. We do know this to be correct because we went to the Fairview Heights store and they were amazing and very knowledgeable. I will be contacting corporate. Please get some people in there that know what they're doing and a manager as well she was just as much of an issue. We bought a battery put it in our car the next day or car won't start we think the battery is bad we take it back to AutoZone it took an hour and 20 minutes for them to charge it and keep telling us what we got to charge it a little more to see if it's good after all that the battery was bad. And here's the kicker then they give us a battery that doesn't even go to our car it fits but it's not the right one. We have no clue we're driving lose all power on 64. Decided to bring it to the Fairview Heights AutoZone and guess what they looked up the list that battery fits and our car wasn't on it. Get some people that know what the heck they're doing in your store we will never use that location again and I will be making a complaint because that could have really damaged our vehicle.

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Richard Western

Good store, most of the people there are very helpful but some are not so much and seem to have the attitude that you're bothering them from being on their phone to help answer a question or actually help with looking up parts.