Reliable Recovery Services Inc IL 60827

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Elsa Bueno

Be wary of this company if they contract with your loan finance company. I went through a difficult time after both my daughter and I were sick, and my car was ultimately repossessed in May 2025. I finance with Chase, and they made it extremely difficult to retrieve my vehicle. When they finally sent the release paperwork, I drove to the Whitestown, IN location, paid the tow truck driver, and he brought my car to the gate. He handed me a key fob, which confused me (as I already had two key fobs), and I waited in my friend’s car. When I asked if I needed to sign paperwork, he stated that he had signed on my behalf. I told him I never authorized that, and he said, “he does that for all customers.” In what world is that acceptable? I filed a complaint with the Indiana Attorney General because this fraudulent signature has now resulted in an extra charge on my account. Additionally, the paperwork claimed my SUV was in terrible condition — but aside from a few minor scratches, my car is in excellent shape. After reading other reviews, it seems this may be a way for them to avoid responsibility for damaging vehicles they tow.

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daphne smith

While this was 100% our fault we had zero issue getting our truck back and all personal property we had in truck minus a couple dollars in quarters. They even stayed over until we got there. Would've gave 5 stars but truck had a few marks that will be dealt with and they made a new key after our financial institution told us to tell them not to because we had the keys they did it anyway. That's also being handled with our financial support team.

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Juanita Burks

I had a horrible experience with Reliable Repo. When they towed my car, they left screws in my driveway, which I later showed them as proof. When I arrived to pick up my vehicle, I was left waiting longer than necessary. I walked around to the side and saw someone attempting to repair my car using zip ties—without any communication or permission. I recorded and took pictures because the lack of transparency was shocking. When I confronted the man, he brushed me off and told me to speak to the front desk. The woman there didn’t seem to know how to handle the situation and just told me to “wait and see” once the car was pulled out. Eventually, another man came out, and they moved my car into a shop garage to “properly” fix it—only because I had video proof of what they were trying to do without informing me. On top of that, they claimed they didn’t have my release form, even though they did. They simply didn’t want to do their job the day before, causing me further delays. This company has terrible customer service, poor communication, and very unprofessional behavior. I would never recommend them. They need to be shut down !!!