Pilson Ram and Pre Owned Supercenter IL 61920

R

Revie Holstein

Pilson is evil. Has the audacity to say they’ve been trying to reach out then does what they always do.. they ghost. I’m about to get a lawyer or something because this is just insane how they lie so hard. I should’ve called the police the instant I found the fraud activity. If you look at the photos I put bellow you can clearly see they’re not actually trying to “reach out” and does not respond when messaged. Once again I’ll say this company will see an odometer fraud concern and still sell the car to unknowing customers. Can’t get a proper appraisal anywhere. Tried talking to my seller whom I thought was pretty nice. However, he waved my concerns, got aggressive, and feigned ignorance. THE SECOND TIME THEY REACHED OUT they tried to lie and say “oh idk how those numbers rolled back, but we’ll hide those for you if you drive here” -which is hours away from me now. They're making excuse after excuse but the facts are clear and now I’ll have to wait who knows how long for the FTC on the odometer fraud. When you’re dealing with fraud that is potential or not, on a car report that’s permanent and will affect your future. Never ever trust Pilson in Charleston. Any potential odometer fraud could make your 5-20k car look like a frame on four cement blocks in the back of a yard. Other dealerships won’t take, trade or even appraise the truck because of the fraud on the report.

K

Keith Gudeman

Worst dealership ever. Go somewhere else! I bought a 2015 Silverado almost 2 years ago with 109k miles on it. It now has 130k miles. Within the first year the transmission went out, thank goodness I got the warranty on the vehicle. The warranty covers the cost for the transmission. 8 months later I'm getting a noise that I thought was coming from the transmission. Since it was under warranty I took it in to see what was wrong. They told me that I needed new spark plug, spark plug wires, belt tensioner and all 3 belts replaced. So I brought it back home and did those things, it cost me around $350 in parts plus pay them for looking at it, which was around $350 also. Well that didn't fix the issue. No refund of the $350 for the incorrect diagnosis! I took it back to them and took a mechanic on a test drive and made the truck make the noise for them. They had it for a few days and come to find out I need a new motor! So since warranty paid for the transmission they are only covering $4k and I have to pay the other $3500 out of pocket. The warranty only covers a certain amount on the drivetrain. Pilsons has had my truck since around 8/16/25. I asked when they thought my truck would be done and was told 2 weeks but I have a feeling it was going to take 3 weeks. On 8/29/25 (2 weeks) I thought I'd call to check on my truck and was told it would be done next week, 9/5/25 which would make 3 weeks. Well 3 weeks came and went and I didn't hear a thing. Today 9/8/25 I called to see what was going on. I was told they just found out that the remanufactured engine was no good and that they have to send it back and get another engine. Any good dealership would have called a customer to let them know it wasn't going to be fixed in 2 weeks. A good dealership would of call when it wasn't done in 3 weeks. I can't wait until this truck is fixed so I can trade it off, I was going to see what pilsons would offer me for it since that's where I bought it, but then I would just end up with another vehicle with major issues.

T

Tatum Copsy

Such a great experience working with Randy! I had been looking at trading in my car for quite some time and he made the process a breeze. Answered all my questions and even helped me do the changeover process in a blizzard!! Shout out to Randy for being so great.