AutoZone Auto Parts IL 60202

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Milk Gorgeous

I had a great experience. Only came in for fuel injector and storage. I also bought some new valve caps. For some reason, someone keeps taking them. I really like this barrel style and I also bought the standard as back up.

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Onnie S

I’ve been going to this AutoZone location for quite some time because the staff has usually been very helpful. I typically stop in when one of my headlights goes out. Every visit has followed the same routine: I walk in, explain that I need help with a headlight, and I’m asked if the car is there. Today, however, was completely different. I walked in and said, “Hi, I need some help with my headlights.” Instead of the usual response, the employee asked, “What kind of car do you have?” I replied, somewhat confused, “A Mitsubishi Outlander.” He pulled it up on the computer and immediately began commenting on how difficult the headlights are to change. I asked him directly if AutoZone helps with changing headlights. He told me that some employees know how to do it and others don’t, and that “if they can help, they will.” He then walked me over to a display of bulbs and told me to choose one. I explained honestly that I didn’t know what I was doing and asked for a recommendation. His response was, “Well ma’am, it’s your car, so you have to pick what you want.” At that point, I was frustrated and told him I would go elsewhere where I could actually get assistance. As I was leaving, the manager saw that I was upset and walking out, but instead of stopping me or asking me to wait while he finished with another customer, he allowed me to leave. I then went to the AutoZone at Touhy and Rockwell, and the experience couldn’t have been more different. Cashier #82 helped me immediately. I explained I needed help with my headlights. He asked if the vehicle was there, walked outside with me to take a look, then brought me back inside. He showed me two bulb options, explained the difference and pricing, and I chose the more expensive option. He came back outside, installed the bulb within minutes, asked me to turn on the headlights to confirm everything worked, and wished me a good day. I’m not sure what the first employees issue was, regardless it’s disappointing that I had to go out of my way to receive assistance that should have been straightforward.

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Seyi Ojo

Ericka and Melissa are two people u really want to meet. Very profession and respectful. Helped me with my battery replacement and even refused a tip. Thanks a million for all ur help. God bless