New Wave Recovery IL 62246

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Megan Brewer

Horrible communication & attitudes. The sign on their building states 9 to 5. Was there at 415 and they were closed. Told us they closed at 2 (when we finally got someone on the phone the next day) tho their sign does not support that. Called the next morning & they spoke so poorly & down to us. Refused to let us come to get belongings and personal/house keys from vehicle. Got another days charge because of it. Said we had to make an appointment the next day. Just their attitude alone I wouldnt recommend. Seems like they are just scheming to charge more money from an elderly couple than helping costumers. Wouldn't send my worse enemy to them.

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MD HASAN MAHMUD

I had a flat tire on a busy road, and I felt anxious about how to handle the situation. I called this towing service for assistance, and they arrived faster than I expected. The driver was not only professional but also very friendly, which helped ease my nerves. He quickly assessed the situation and helped me change the tire efficiently. I was back on the road in no time, all thanks to their fantastic service. I highly recommend this towing service to anyone!

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Jacob Fickes

The towing company told me their driver got in an accident while coming to get my vehicle. Then they tried to get me to pay $40 extra after I had already paid them $450 because they would have had to go through a different company. I told them that was their problem and they would need to cover the extra charges. They agreed and said they had the second driver in route. After a few hours go by I called back and they tell me if I want a truck they will have another driver available within the next hour. This has all been over a 4-5 hour period. Of course I agree because I have already paid. When the driver finally arrived hours later he gave me an invoice and it was only 350. So I’m not sure why they charged me $450 and tried getting an additional $40 out of me. Beware of this company.