Firestone Complete Auto Care IL 61554

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Lindsay Adkison

Update: had Michael(mike) call me. He apologized said he didnt want to lose our service. Said he'd offer a free service to make up for it. Told him id have my husband call him. He told me he'd be at work had my husband call him. He was nice but was worried about the Google review. Didn't have any appointments for us to even bring it in (we'd pay) this weekend. So he said he wanted to make it right but did absolutely nothing but call. So review stands. Had an appointment at 12 at the pekin il location. I was told it would take a hr to and hour and a half to get my scheduled oil change complete. After 3 hours I asked why it wasn't done they said I was next. At 4pm and they just pulled it in when I asked why it took so long I was told since i didnt wait they could just do it whenever and if i wanted they could just drop it and pull it out. So that's what I did. They are disrespectful and losing your company buisness. I have a credit card that I will use no longer. I buy tires and everything from you no longer this was absolutely absurd. I shouldn't have to wait around all day when I made an appointment and have 3 kids to take care of. They also broke my Keychain. How when they didnt even do anything.

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Ashlee

Love Firestone for their customer service, thoroughness while working quickly. Used Firestone in Florida and will continue to in Illinois. The gentleman explained everything very well and had great customer service.

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Mike Thompson

I really appreciate this place, using them for years. I have never once felt ripped or misdirected. The manager is as nice and honest as they come and the staff (even when changing) is always great - so he's doing something right when choosing people to hire. I still go to my car dealer for specific services but Firestone for general maintenance has always been great for us. I can't think of a time when they couldn't squeeze me in on a day's notice. It would be nice if they could get a window shade in there, the position of their front window gets sun ALL DAY and it's blinding... seems like a simple fix. (hey, if that's the worst of my feedback, that's not bad, eh?!)