Truck Centers, Inc. - Freightliner Western Star Dealer IL 62294

B

Bill Johnson

In the world where so many promises are broken and the job never seems to be done to properly I share one of the best experiences with the truck center body shop! Amanda Bettis the warranty gal has shown me that there are still people out there that love they’re jobs and shows they’re customers what true customer service is.. paired with the man that did the work on my Freightliner Shawn Brase.. I owe them my deepest gratitude and appreciation for a job that was meticulous from start to finish!! Thank you both for a job well done!!

E

ELIZABETH Gomez

Phenomenal Experience in and out within 24 hours. I am impressed from the customer service from first moment to all of the staff with every interaction was fantastic above my expectations. I arrived around 8:00 PM. They had gigantic free hot dogs on the roller and popcorn. The vending machines were fully stocked and worked. I was needing a shower and they had two of them for us to use. The water was hot and the showers were so clean. The towels were so clean and comfy. I had the option to do my laundry for free and the laundry machines were beautiful and clean. I washed my dishes and relaxed on there clean beautiful and comfortable recliners. I even watched TV and I never do that. I had fun with every driver that walked in and we all just passed our time away with conversation and laughter. Just being together made me feel so comfortable. I’ve been broken down before and never have I felt so welcomed and that says a lot after six years in this field. Thank you ? everyone for making this experience the best breakdown experience ever. WFX was also Amazing at handling the situation man I’m very grateful. Thank God for having everyone around to help my little family.Tomorrow I’ll be rested and ready to conquer the miles with confidence that my tractor is ready and so am I. God Bless Everyone and Goodnight ?

K

Kyrin Garrison

Has been absolutely one of the most amazing experiences I’ve ever had dealing with another company!!! The people that work here are absolutely amazing. Now I know a lot of people go and get bull crap reviews, but this is not one of them people!!! I stated again these people have been nothing but amazing to me, and my wife and my service animals, we unfortunately broke down just before Thanksgiving in an F350 that’s right not even a semi truck. Right away, they realized me and my wife were in a bad situation and had a little to no funds as well because of some bad situation that happened. Not only did the folks at truck center not judge me or my wife and our situation but they help us tremendously with free showers direct us in the right direction and helping us locating parts for my truck.!! They then went out of their way to book me and my wife a three night free stay with the red roof inn, right down the street and assisted in giving us more help and assistance for fuel!! The whole team is absolutely amazing from the tax out there, working on the trucks to the folks in the service department for parts to the amazing people at the front desk, directing any and all people on where to go and had to be taken care of !! If you’re stopping by, and or need assistance. Please ask for the gentleman named ski(Matthew) or the beautiful lovely lady Dawn and I will be more than willing to assist you with their warm smiles and kindness!! If there has ever been a company that I would go to that for and I represent it would be truck Center and especially the specific location in Troy I honestly hope they read this review, so they know and see our appreciation and gratitude. God bless you all and your families, peace and love upon all of you. ❤️