Caliber Collision IN 46203

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Lonnie Perry

Outstanding Service and a Trusted Location Through the Years. We have been bringing our vehicles to this South Arlington location for many years, long before it became part of the Caliber Collision family. The shop has always held a strong reputation in the community, and it has been impressive to see how Caliber has honored that history while elevating the customer experience even further. Our most recent visit followed an accident, and the service was exceptional from start to finish. The staff were incredibly friendly, professional, and welcoming, the same warm atmosphere we have appreciated for years, now paired with Caliber’s polished processes and resources. They kept me fully updated throughout the entire repair, communicating clearly at every step so I always knew what was happening and when to expect the next milestone. The quality of the repair work was outstanding. The vehicle looked fantastic when it was finished, and the craftsmanship reflected the same pride and attention to detail that made this location a trusted spot long before the ownership transition. It is reassuring to know that the legacy of great service at this location continues, now strengthened by Caliber Collision’s commitment to customer care and high quality results. We will continue to rely on this team for any future repair needs.

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Dane Leach

I dropped my car off on July 23rd and didn’t get it back until September 13th — nearly two months later. When I finally got it back, the work was far from acceptable. After just over a week, I had to bring it back on September 22nd because a panel underneath the car was hanging, the bumper they replaced and painted had bubbling under the tail light, and the bumper gaps were completely uneven. They also never replaced the damaged gas cap (which still has paint overspray on it) — despite receiving over $9,000 from insurance, which is absurd for this kind of poor-quality work. Inside, my door panel now rattles badly whenever I play music, and the car was returned filthy, covered in shop dust. When I brought these issues up, I was told the bumper would need to be repainted and that they’d call me once the new gas cap arrived to schedule another drop-off. I waited over two weeks with no call, so I reached out on October 6th. The front desk worker told me they had received the gas cap and would speak with the manager and call me back — no one ever did. I called again on October 8th and was told the front desk worker was on vacation and that I’d supposedly been scheduled for a drop-off on the 16th — a date no one ever discussed with me. I explained that I can only drop off on Mondays due to work, so they changed it to October 13th. Overall, this experience has been unprofessional, frustrating, and disappointing from start to finish. I’ll update this review after they attempt to fix my car again, but so far, I would not recommend this shop to anyone. -Updated Oct. 10th- Took my car to the dealership for an oil change and the wheel that caliber replaced was also missing a lug nut, which I had to pay for out of pocket. -Updated Oct. 27th- I got my car back today and I am satisfied with the updates. They fixed the rattle on the interior, replaced the gas cap, and the gaps are 95% better. I can't give a 5 star due to timing and inconvenience, but the Manager Josh goes above and beyond to make sure his customers are satisfied.

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Shannon Redden

The communication was outstanding. The suggestions on how to handle a wreck was even better. The friendliness and detail-oriented professionals made a nerve wrecking experience a tolerable experience. Everyone you encounter will exceed expectations. The work that was completed was exceptional. It reminded me of the day I purchased my vehicle.