O'Reilly Auto Parts IN 46755

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Brad Targgart

I have had great customer service in the past....however...the last several times I have visited the store, the attendants seem disinterested in helping or providing froendly customer service. Today I went in to pick up a quick online parts order. I walked in the door. There was one gentleman behind the counter. He looked at me and I spoke first by saying "hello". I stood at the end of the counter where the online orders are located. He never spoke and turned to go to the back room. I waited there for a couple minutes. Someone else entered the store so the doorbell went off. The man and another female worker walked back out to the counter. Again, no greeting, ni how may I help you, nothing. The man returned to the register he had been at before and engaged the female in a conversation about taking bags to the bank. After this, the female walked down to where the online orders were, again, did not acknowledge me, then walked away. She then, finally turned back and asked if she could help me. I honestly felt like the invisible man until that point. Very cold and unfriendly. When I go to the Kendallville NAPA or Advanced Auto Parts I at least get greeted and receive help in finding what I need. I hope things change at Orielly's soon.

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Private User

Every time I come to this store it is something different but I keep coming back for more punishment until today. Have been given the wrong part entirely for a vehicle and had to come back then treated like it was still correct even with the correct part in front of them. Have picked up an item on sale to be told the item was no longer on sale even if the tag said so. Today was last time I use this store. Entered store and ask for an oil filter and seen a poster on the door for oil change with rebate. Told the worker might as well get that deal while I am here. Also asked if it was the deal on the door. Pointed at the front of the ad flyer on the counter and said how do I redeem this? Is this the same oil and the guy said yes this is the same it will work. Guess what came home to do rebate and it isn’t the same.

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Basinger Bunch

Excellent service I received on Feb. 18, 2026 at 4:45. Lady at the front register to the young man who put my wipers on. Very professional both of them.