AutoZone Auto Parts IN 47111

B

Brandie Daniel

4/5 stars bc 1 nobody greeted, acknowledged, or asked me if I needed any help while a few were just hanging out talking & 1 on their phone, but mostly bc the staff didn’t seem super educated on their products. I came in for a car fogger to refresh the vents in my car specifically & simply asked which brand was best for refreshing the A/C systems & he said “it’s whatever ur preference” so I said “well I don’t have a preference bc I’ve never bought it, but what do u tend to sell the most?” & his response again was “it’s whatever ur preference is bc we don’t really sell it” —even tho they have 2 sections of car foggers… like what?! He said “if we had (insert name I can’t recall), but we don’t…” smh ??‍♀️ A quick google search gave me the info I needed, but that should be simple stuff for a auto zone salesperson to help give suggestions on…

B

Bounethong Viravong

Vic Smith at AutoZone went above and beyond to help me out! He was knowledgeable, friendly, and truly cared about making sure I got the right parts and service. His professionalism and customer-first attitude made the whole experience smooth and stress-free. Highly recommend asking for Vic if you want top-notch service!

C

Casie Cortes

AutoZone in Charlestown, Indiana I went in and got brakes and rotors about a week and a half later I had to have power steering fluid put in my car. I knew exactly where it went. I just did not want to overflow it. The manager there put the power steering fluid in my brake fluid. I continue to tell him to stop because I knew that’s not where you put it. He insisted he knew what he was doing. I told him if he continued to do so he would end. Issues with my brakes well, let me tell you about a couple weeks later I Started to have issues with with them I went to several auto places and even talked to some auto mechanic friends. They told me that with him doing so he messed up, not only my brakes, but the hose line and that all of it would have to be replaced. I called corporate. They told me that I would have to do was go into the store and tell them that I wanted a refund won’t let me tell you they could not even find me in the system no more I’ve been in the system at this location since 2017 please tell me how that works so I called corporate again waiting on a response. The manager there only gave me $45 for a refund when he owed me $245 and change he said he did that out of courtesy. Well that’s not what corporate told me that’s what was supposed to be done. They told me I would get my full refund but since he couldn’t you know, find me in the system, even though I had a receipt from my credit card purchase that it was my issue when it clearly wasn’t because he’s not taking responsibility for his actions. I will not go to this AutoZone ever again, and I will let it be known about this manager, because this is ridiculous he needs to be accountable for his actions