Unique Automotive, L.L.C. IN 46923

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Angela meenach

In early 2024, I took my Jeep to Unique because I started noticing a coolant smell. They informed me that I needed three new camshafts, a repair that cost several thousand dollars. When I picked up the vehicle, I also paid an additional $1,000 for four new tires. At that point, I was advised to trade the Jeep in immediately due to “known issues,” despite the fact that it had never previously broken down or shown any signs of trouble other than the coolant odor. It was frustrating that they mentioned this only after I had already purchased the tires. The very next day, while driving my daughter to tennis practice, I noticed a strong smell of fuel. I contacted Unique, and they towed my Jeep back to their shop—charging me $85 for a tow less than seven miles. They later claimed that two fuel injectors were stuck open, leading to yet another expensive repair, while denying any connection to their previous work. Less than a month later, the Jeep completely broke down while I was merging onto 421 in heavy rain, nearly causing an accident with a semi-truck. I contacted them again, and once more they arranged a short tow for $85. This time, I was told the timing chain had come loose, which destroyed the engine, and they quoted an $8,000 estimate for a used engine with 60,000 miles on it. When I asked how the timing chain could have come loose right after major engine work involving the camshafts, I was told they had never touched the timing chain—something that didn’t make sense given the nature of the repair. As a single mom without anyone to help question their diagnosis, I felt completely taken advantage of. Both issues seemed like clear mistakes they refused to take responsibility for. Since then, I’ve learned that several friends and neighbors have had similar experiences with this shop. I truly regret not researching them more thoroughly beforehand, and to make things worse, the coolant smell never went away. It wasnt until I took it to another mechanic who found that my radiator cap had failed and was causing the coolant smell. What could have been a $13 fix costed me over $10,000. It’s unfortunate when it feels like honesty and accountability have taken a back seat. It really shouldn’t be that hard to acknowledge mistakes and set things right, but too often it seems that greed wins over simple values and doing the right thing.

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Madyson Riley

Will never be returning here. Scheduled an appointment for an exhaust to be fixed on 12/22. No one reached out about an update so we called on 12/23 just to be told that they “didn’t have time” until middle of January and no one told us this until we called for an update. This is the second time the communication has been absolute trash and we will never return. We’ve been down a vehicle since 12/20 as we were under the impression that the truck would be getting fixed. Wouldn’t recommend.

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MICHAEL GERARD

Had coolant flush done on my 2016 GMC 1500. Service was great, staff knowledgeable and price was better.