Freeman's Body Shop & Towing IN 46791

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C Weaver

i was stranded in Terre haute, In. car troubles for 2 almost 2 weeks. they are from my home town, came and picked me up and brought my vehicle to my service people that i trust. the apostolic church, (which i treasure so many people that i have met there) i call my home church, but I've been ill and don't get to go physically that often: but on online often. hallelujah. my go to service team is expert transmission in Bluffton Indiana. dropped my vehicle right off there. Freemans towing, best towing. customer service is above excellent. people skills, excellent for long hauls. arrived on time, good driver. triple AAA service.

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First name

2 star only because they did a good job painting my wife's truck in the past. They do good work, but that's it. They were rude to my wife when they painted her truck. The wife didn't want me to go back. I let that slide not knowing the context. Being a loyal guy with places I do business with, I took my jeep there today to get an estimate on some body and paint recall work. The guy Lonie was a complete ahole from the second I walked in the door. I said that I'd like to get an estimate on some body work. He looked insulted and said okaaay? Literally rolling his eyes! I wasn't trying to negotiate the price or anything. I just wanted an estimate. He was acting like I was wasting his time frustrated that I'd dare disturb him. He came outside and looked at it for 30 seconds and He said: "You'll need to talk to Mike (the owner). This isn't work we do. We only do insurance claims" He told me Mike is gone, but you can wait for him. No, "come in and have a seat." Or a time frame Mike will be gone. Didn't bother to call Mike or nothing, He just walks back inside. I waited for ten minutes and then went right down the road to another shop that treated me like a customer and got started on an estimate right away. Came home and found out from the wife that this was the same guy who treated her like she was an inconvenience and rude. I own a business and completely understand dealing with bad customers, I can assure you that we were not a problem customer. I wasn't even getting other estimates. I just wanted a quote and would've been happy to pay for it. I don't know what exactly Lonie does around that place to generate income for the business, but he lost a lifelong customer with strong referral influence with me. Lonie has no business communicating with customers. Stick him in a back room someplace out of harms way, which would be my suggestion. Another suggestion: Put Freeman's on the North building. Having a sign on the south building that says: "If not here go to north building" is great, but the north building looks like it could be a different business altogether. Having Freeman's on it seems like a good way to help customers.

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Parker Miller

From the time I hung up the phone to my car being pulled out of the mud, I think maybe 10 minutes had gone by! And it was 9pm on a week night. Highly recommend!