Mavis Discount Tire NJ 07047

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andrew fink

Michael at the front desk and the entire staff were awesome. We came in Wednesday mid afternoon and they helped us change 4 tires by end of the day - which we needed suddenly that morning to travel for the holiday . Michael talked us thru all options; managed expectations on time to complete the job; helped with tire alignment too - and they were right on the money with timing to complete the change. Just total pros. We hit huge snow in western New York State a couple days later and those tires were such a relief and performed great. Even the restroom for customers was really clean. Those types of details matter too…

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Tristan Pope

**Corporate Hassles and Price Discrepancies:** Dealing with Mavis Discount Tires at a corporate level was a bit of a mixed bag. While the workers were generally nice, there were some significant hiccups in the process. Initially, I encountered issues with my purchase setup—corporate seemed to have left off important details like alignment, which meant additional hassle on my end to sort out locally. Moreover, there were frustrating price variations between what was listed at the shop and what corporate had on their lists. Multiple calls to rectify these discrepancies often ended in being put on hold indefinitely, or worse, getting hung up on—definitely not the best customer service experience. My first order was not even placed and so my appointment the first time was useless. Key takeaway, call the local shop to make sure you are speaking to them. **Local Redemption and Exceptional Service:** Thankfully, the local store experience was a complete turnaround. The staff there, particularly the rep Joe, went above and beyond to make things right. Joe was incredibly helpful, not only sorting out the alignment issue but also providing a coupon to make up for the inconvenience. What stood out was their willingness to assist beyond just the tire replacement—Joe even helped me get a charger for my phone while I waited since I was calling back and forth with cooperate for 2 hours. The local team was friendly, courteous, and knowledgeable, offering great deals and skilled technicians to ensure top-notch service. So while navigating Mavis Discount Tires' corporate system may be a headache, the redemption lies in their exceptional local service. If you can endure the corporate hurdles, the friendly faces and quality service at the local level make it all worthwhile.

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Jisela Torres

First time coming here and I was pleased with the service. I was getting new tires on my crv and they were very helpful with prices and very attentive with how long the wait was going to be. I will definitely be coming back for future services.