Firestone Complete Auto Care MD 21401

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Mohammad Iqbal

Katie & Angela are the best to work with only place I allow to get my car worked on. Very communicative and very honest. I drive about 30 miles passing other service centers to always work with them !!!

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Nicole Ayres

The way the place does business is ridiculous! Dropped my car off yesterday for an 8am APPOINTMENT and the lady at the front desk told me it would take about an hour and 30 minutes to do a diagnostic test so I decided to leave it. 4 hours later I hadn’t heard a word so I called to follow up and was told that the mechanic was tied up with another vehicle and he’ll get to mine in about 10 minutes. I was in no rush as I have another vehicle to drive but they didn’t call me back until after 5pm… 5pm!!!! Just to tell me that they were able to fix the issues. What was the point in even having an appointment if it literally took a whole shift to do absolutely NOTHING!! At this point I told them I’d pick the car up in the morning due to having to be to work soon. Next day I get here as soon as they open at 7am only to see my car still in the garage with the hood up and lift under it. Crazy part is they are OPEN with not one mechanic in sight. Why tell me it’s ready yesterday but you left my car in this condition??? Why is my hood up? Major inconvenience!!!!! After working all night, I now have to wait for a mechanic to get here so I can get my car! This place needs to be shut down!!! Don’t come here!

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Katie M

They got me in towards the end of the day to plug a flat tire when other businesses on West St turned me away, despite them definitely being busy and only having one technician working. This tearful pregnant girl couldn’t be more thankful for Katie and the technician, who I think I heard her call Jordan. Great service for a great price and will definitely return for any future car needs