Rockdale Towing MD 21136

R

Randy Seeley

My employee was driving up the road and came across somebody. Not paying attention driving down the middle. He had to leave the travel portion of the road to save that person's life. Our 9. Ton service vehicle was now sunk in the soft mud and sitting on the frame and rear differential . A we called rockdale towing Super happy with the company. They dispatched the correct vehicle to lift. Our entire truck up and pull it back on to the road surface. They had to work it from both sides. To get it back on the road. The operator was skilled and patient and did not damage your vehicle. And lastly, I thought the price was very reasonable.Thank you rockdale

N

Noelle Covington

if you can avoid doing business with these people, please do so! customer service was absolutely atrocious in late july my vehicle was involved in a collision, and was completely totaled. my vehicle was then towed by rockdale towing. about 2 weeks after the accident i had called about coming to see the car which they said was fine, but i ultimately had to cancel. its now september at this time, and i received a letter saying i had 21 days to claim my vehicle from the date of letter (aug 22), meaning i really had 3 days to get it. i called the place to tell them and see if it was possible to get an extension since I was still working with my lawyer and insurance companies. And the lady who had answered the phone said to me, “so do you want to claim your vehicle”, to which I responded? Yes, I would love to claim my vehicle, but I can’t right now because I don’t have collision coverage. To which she responded “ so do you want to claim your vehicle”, again. It was very frustrating to talk to her on the phone because it didn’t seem like she understood what I was saying or had no compassion or empathy. The next day (sept 11) I decided to go over there With my mom and brother and talk to them in person, to hopefully reach an understanding. There is no physical office. It’s just a booth with a window and bars. I was standing outside for at least five minutes before anyone came up to the window. We told her my car make and model and told her what we were there for. With me, I had brought my license, title and registration and requested to talk to a manager or owner, hoping they would be more understanding and willing to help me. The person I talked to was a guy and we told him what we were there for, and asked again for an extension. He then walked away and came back five minutes later saying that I had until September 29 to get my car otherwise on the 30th and my car would be a “tuna can”. he was very passive aggressive throughout the entire interaction, and was not helpful at all, he was a very rude and disgusting person. I then started walking away and realized they didn’t give me my title back which we believe was purposeful. i then asked about my stuff that was left in my car and about getting my tags off To which they responded that I had to pay all of the fees in order to basically even look at my car (which is not legal) , i asked about the fees to which the original lady responded that i owe over $3000 in fees, and every day that its there, is an added $60. I then left, unsatisfied, annoyed, and with nothing from my car. i cam back to them one last time in late september to get pictures of the car, which my insurance company requested. when someone came to take us back, i said “hi, how are you doing today” to which the man replied “good” followed by “didnt we already give yall pictures of the car” to which my mother matched his energy, and said “yes, but the insurance company wants specific pictures”. when we got to my car, she was obviously covered in leaves with the windows open. i noticed i had left my first aid kit, toothpicks, and my moms medical papers, none of which i was able to retrieve, because they basically hold your belongings hostage to get a payment out and of you. if you dont pay all towing and storage fees, you’ll be lucky if they even let you see your vehicle. like i said before, theres better towing options out there. they completely disregarded everything i said, is very unprofessional, and refuse to work with you on the issues you may have.

J

James Durr

I was in an accident and my vehicle was damaged, so I went to pick it up myself using my own trailer. Unfortunately, I wasn’t allowed to do so, which was a bit inconvenient at first. However, the staff explained that their company policy and insurance regulations don’t permit customers to remove vehicles on their own — and that makes sense once they explained it. Despite the initial frustration, they offered to tow my vehicle back to my home at a discounted rate, which I really appreciated. The driver was professional, and the service was quick and helpful overall. I understand their policies now, and they handled the situation fairly and professionally.